Service Engineer

Cynosure Corporate Solutions; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

Cynosure Corporate Solutions in Chennai seeks a qualified technician to service QR printers and related equipment. You will communicate with clients, engineers and technicians to ensure timely, effective service on-site.

The role involves following up on service requests, conducting safety checks, delivering equipment demonstrations, maintaining inventory, and contributing to product improvements while traveling as needed.

Qualifications

• Diploma or bachelor's degree in engineering preferred.
• Two wheeler is Mandatory.
• A relevant certificate or license is advantageous.
• A valid driver's license and willingness to travel.
• Excellent active listening and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.

Responsibilities

• Service QR printers and related equipment.
• Communicate with clients, engineers and technicians to ensure effective service delivery.
• Promptly follow up on service requests and provide customer feedback.
• Monitor equipment performance and develop preventative maintenance measures.
• Conduct quality assurance and safety checks on equipment.
• Deliver demonstrations to educate customers on safe and effective equipment use.
• Provide recommendations about new features and product improvements.
• Monitor inventory and reorder materials when needed.
• Attend workshops to stay updated on industry developments.
• Write reports and present findings to Managers and Supervisors.

Skills

Active listening

Customer service

Multitasking

Professional under pressure

Education

Diploma or Bachelor's degree in engineering

Job description

Cynosure Corporate Solutions | Full time

Chennai City Corporation, India | Posted on 12/03/2024

Cynosure Corporate Solutions is a human capital services company. Our focus is to provide Executive Search, Recruitment, Training, Temporary Staffing services, Statutory Compliance's, and other HR aligned services. We understand the business goals of our clients and their need to align human resources to these goals. We are committed to provide high quality manpower in accordance to global standards and their requirements. Our candidates stand testimony to our professional competency.

We work with clients in IT/ITES, Manufacturing, Automobile, Health, Telecom, Media.

Job Description

• Proficiency to service QR Printers , Printers Etc.
  
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
  
• Promptly following up on service requests and providing customer feedback.
  
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
  
• Conducting quality assurance and safety checks on all equipment.
  
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
  
• Providing recommendations about new features and product improvements.
  
• Monitoring inventory and reordering materials when needed.
  
• Conducting research and attending workshops to remain abreast of industry developments.
  
• Writing reports and presenting findings to Managers and Supervisors regularly.
  

Requirements

Skills & experience

• A Diploma or bachelor's degree in engineering is preferred.
  
• Two wheeler is Mandatory
  
• A relevant certificate or license is advantageous.
  
• A valid driver's license and willingness to travel.
  
• Excellent active listening and customer service skills.
  
• The ability to deal with multiple requests without being overwhelmed.
  
• The ability to remain professional under pressure.