Service Delivery

Blue Star; India; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Blue Star is seeking a Service Delivery professional in Gurugram to manage customer complaints from acknowledgement to resolution. The role involves daily review of pending cases, escalations to SDH/AM, and ensuring PMS adherence per division targets.

You will also handle defective material returns and warranty claims where applicable. The position requires 3 to 8 years of experience and a Diploma/BE/B.Tech qualification.

Qualifications

• Experience in service delivery or complaint handling.
• Ability to review daily pending complaints.
• Escalation to SDH/AM when needed.
• Understanding of PMS adherence and process schedules.

Responsibilities

• Handle complaint management from acknowledgement to closing in ServIT.
• Daily review of pending complaints.
• Escalate to SDH/AM for resolution support as needed.
• Ensure PMS adherence as per division targets.
• Arrange to send defective material back and process returns.
• Raise warranty claims where applicable.
• Submit offers for non-AMC spares and Rs & booking/billing as per policy.

Skills

Complaint handling

Escalation management

Customer service

Process adherence

Education

Diploma/ BE/ B.Tech

Job description

Service Delivery

Job Description

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
2 Daily review of pending complaints
3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5 Arranging to send defective material back
6 Raising warranty claims wherever applicable
7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders

Short Info

• Location: Gurugram
• Qualifications: Diploma/ BE/ B.Tech
• Experience: 3 Years - 0 MonthsTo8 Years - 0 Months