Service Coordinator - Bhiwandi

Jungheinrich AG; Bhiwandi; On-site; INR 300,000 - 500,000; Full time

Job summary

ESP Engineered is seeking a candidate for an administrative role in Bhiwandi, Maharashtra. This role involves raising service call logs, following up on payments, and maintaining records. A Bachelor's degree is required, along with knowledge of SAP and CRM systems. Candidates must possess strong administrative and customer service skills. The position emphasizes a humble and upright character to effectively support Service Engineers and customer commitments.

Qualifications

• Bachelor’s Degree in relevant fields such as B Sc., M. Sc., B. Com, or M. Com.
• Knowledge and working experience with SAP and CRM.
• Ability to manage and assist Service Engineers with administrative tasks.
• Personal characteristics such as humbleness and uprightness.
• Certification in computer courses.

Responsibilities

• Raise service call logs and manage them in SAP.
• Follow up on service payments and maintain asset records.
• Update active population data and skill set records.
• Coordinate with HQ to fulfill customer commitments as per contract.
• Prepare and send AMC offers and manage service contracts in SAP.

Skills

Knowledge of SAP

CRM familiarity

Administrative skills

Customer service experience

Education

Bachelor's Degree

Tools

SAP

CRM Software

Job description

Responsibilities

• Raising Service Call logs on daily basis and closing the same after completion in SAP
• Follow up of Service payments
• Maintaining records of Assets/Tools issued to Service Engineers
• Raising IBL based on services provided as per Service Report
• Data update of Active Population data of Trucks (IB), Skill Set record, Attendance records of Service Engineers, Checking of Travel Expense & Contact data related Key Account Customers
• Coordinate with HQ department to ensure Customer commitment as per contract like: Warranty Parts, Parts Delivery, Invoice Submission, Tools & Project delivery etc
• Preparing & sending AMC offers, maintaining records with updated data to fulfill audit requirements, identifying Trucks for AMC after completion of Warranty period in assistance with Regional / Area Manager Service Engineer and also from population list
• Service Contracts update in SAP, new contracts addition with all relevant data
• AR collection data for AS

Qualifications

• Education: Bachelor’s Degree. B Sc. / M. Sc. / B. Com / M. Com
• Specialized knowledge: Knowledge and working of SAP & CRM
• Abilities: To handle Service Engineers, fulfilling their admin related works
• Other characteristics such as personal characteristics: Humbleness & Uprightness
• Professional Certification: Computer course certified
• Experience in Customer Service and Admin related works. Industrial Product or Automotive