Walk-in | Service Coordinator

Ion Exchange; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Ion Exchange in Bengaluru is seeking a skilled Service Coordinator to align regional service teams, track work orders, and ensure timely closures across India.

The role requires a graduate with 13 years' experience in service coordination, plus familiarity with SAP MM / SAP S/4HANA and ERP systems. Proficiency in MS Excel and MIS reporting is essential.

Joining us offers exposure to a nationwide service network and opportunities to optimize service data and processes.

Qualifications

• Graduate in any discipline.
• 13 years of experience in service coordination, service operations, or a similar role.
• Basic knowledge of SAP MM and SAP S/4HANA.
• Basic understanding of ERP systems and service-related transactions.
• Good working knowledge of MS Excel and MIS reporting.
• Strong communication, coordination, follow-up, and organizational skills.
• Experience coordinating with multiple branches or regional teams will be an added advantage.

Responsibilities

• Coordinate with regional service teams, service engineers, and branch offices for Pan India service activities.
• Monitor service requests, work orders, pending jobs, and service call closures.
• Maintain and update service-related data, records, and documentation in the ERP system.
• Prepare and maintain MIS reports, service trackers, and pending service reports using MS Excel.
• Follow up with regional teams to ensure timely service updates and closure of pending activities.

Skills

MS Excel

MIS reporting

Communication

Coordination

Organization

Education

Bachelor's degree

Tools

SAP MM

SAP S/4HANA

Job description

Key Responsibilities

• Coordinate with regional service teams, service engineers, and branch offices for Pan India service activities.
• Monitor service requests, work orders, pending jobs, and service call closures.
• Maintain and update service-related data, records, and documentation in the ERP system.
• Prepare and maintain MIS reports, service trackers, and pending service reports using MS Excel.
• Follow up with regional teams to ensure timely service updates and closure of pending activities
• .

Required Skills and Qualifications

• Graduate in any discipline.
• 13 years of experience in service coordination, service operations, or a similar role.
• Basic knowledge of SAP MM and SAP S/4HANA.
• Basic understanding of ERP systems and service-related transactions.
• Good working knowledge of MS Excel and MIS reporting.
• Strong communication, coordination, follow-up, and organizational skills.
• Experience coordinating with multiple branches or regional teams will be an added advantage.