Area Customer Care Manager

Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]; Indore District; In loco; INR 500.000 - 750.000; Tempo pieno

Descrizione del lavoro

Mahindra and Mahindra Limited in Indore seeks an experienced service professional to manage field service operations for its automotive and farm equipment channels. You will analyze field issues, drive defect rectifications, and ensure efficient service processes with partners.

With 5+ years of experience, you will train service managers, optimize workshop operations, and help improve customer satisfaction through proactive service initiatives and strong dealer relationships.

Competenze

• Diploma or BE in engineering required.
• Mechanical engineering background preferred.
• 5+ years of experience in service/after-sales environment.

Mansioni

• Analyse technical complaints in the field and rectify defects.
• Ensure spare parts orders and inventory for channel partners.
• Train service managers and support channel partners.
• Monitor ASC performance and coordinate with ASC coordinator.
• Support monthly service camps and customer visits.

Conoscenze

Customer Sensitivity

Service Orientation

Service Management

Consumer Focus

Dealer Relationship Management

Service Planning

Formazione

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Descrizione del lavoro

Job Description:

Responsibilities & Key Deliverables

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feed back on companys as well as competitors products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Manging service gaurantee at the dealership.
• Monthly visit to ASC and monitor his performance along with ASC coordinator.
• Service camps on monthly basisc.
• Monthly visits to customer and update M Response data

Education Qualification

• Diploma in Engineering
• Bachelor of Engineering
• Diploma in Engineering in Mechanical

General Experience

5 years and above

System Generated Core Skills

• Customer Sensitivity
• Service Orientation
• Service Management

System Generated Secondary Skills

• Consumer Focus
• Dealer Relationship Management
• Service Planning