SERVICE COORDINATOR

Oxygenonline; Thrissur; On-site; INR 152,334 - 182,466; Full time

Job summary

A customer service company in Thrissur, Kerala, is seeking a Service Coordinator to manage customer service requests and complaints, act as a communication link between clients and technicians, and ensure timely service closure. Candidates should be graduates or hold a diploma. The position offers a monthly starting salary of Rs. 15,000, with opportunities for growth based on performance.

Qualifications

• Graduate or Diploma holder required.

Responsibilities

• Coordinate and manage all customer service requests and complaints.
• Act as the central point of communication between customers and technicians.
• Schedule and assign service calls to technicians.
• Monitor service job progress and ensure timely closure.
• Maintain and update service records in the ERP system.
• Follow up with customers post-service for satisfaction.
• Generate service performance reports.

Education

Graduate or Diploma holder

Job description

### SERVICE COORDINATORJOB000285SERVICE COORDINATOROxygen• Coordinate and manage all customer service requests and complaints through O2 Care.• Act as the central point of communication between customers, service engineers, and branch teams.• Schedule and assign service calls to technicians based on location, urgency, and expertise.• Monitor service job progress and ensure timely closure with proper documentation.• Maintain and update service records in the ERP system accurately.• Follow up with customers post-service to ensure satisfaction and collect feedback.• Generate daily and monthly service performance reports for management review.• Ensure adherence to company service standards, warranty policies, and O2 Protection plans.CHALAKKUDYKeralaINDIA• Graduate or Diploma holder.25-400Starting from Rs. 15,000