service coordinator

Oxygenonline; Kottayam; On-site; INR 152,334 - 182,466; Full time

Job summary

Oxygenonline is seeking a dedicated Service Coordinator in Kottayam, Kerala. This role involves managing customer service requests, acting as a communication hub between customers and technicians, and ensuring timely service delivery.

The ideal candidate will hold a graduate or diploma and be skilled in problem-solving and communication. A starting salary of Rs. 15,000 is offered, along with opportunities for professional growth.

Qualifications

• Ability to coordinate and manage customer service requests effectively.
• Proficient in maintaining accurate service records in ERP systems.
• Strong follow-up and customer feedback collection skills.

Responsibilities

• Coordinate and manage all customer service requests and complaints.
• Act as a central communication point between customers and service engineers.
• Schedule and assign service calls based on various criteria.

Skills

Customer service management

Communication skills

Problem-solving

Education

Graduate or Diploma holder

Job description

### SERVICE COORDINATORJOB000685SERVICE COORDINATOROxygen• Coordinate and manage all customer service requests and complaints through O2 Care.• Act as the central point of communication between customers, service engineers, and branch teams.• Schedule and assign service calls to technicians based on location, urgency, and expertise.• Monitor service job progress and ensure timely closure with proper documentation.• Maintain and update service records in the ERP system accurately.• Follow up with customers post-service to ensure satisfaction and collect feedback.• Generate daily and monthly service performance reports for management review.• Ensure adherence to company service standards, warranty policies, and O2 Protection plans.KANJIRAPPALLYKeralaINDIA• Graduate or Diploma holder.25-400Starting from Rs. 15,000