SERVICE COORDINATOR

Oxygenonline; Ernakulam; On-site; INR 152,334 - 182,466; Full time

Job summary

A service-oriented company in Ernakulam seeks a Service Coordinator to manage customer service requests and ensure technician scheduling. The role involves monitoring service job progress, maintaining service records, and following up with customers. Candidates should be graduates or diploma holders with strong communication skills and experience in customer service management. A starting salary of Rs. 15,000 is offered.

Qualifications

• Ability to coordinate and manage customer service requests efficiently.
• Strong communication skills for liaising between customers and technicians.
• Experience in monitoring service progress and documentation.

Responsibilities

• Coordinate customer service requests and complaints.
• Act as a point of communication between customers and service engineers.
• Schedule service calls to technicians.

Skills

Customer service management

Communication skills

Scheduling and planning

ERP system proficiency

Education

Graduate or Diploma holder

Job description

### SERVICE COORDINATORJOB000141SERVICE COORDINATOROxygen• Coordinate and manage all customer service requests and complaints through O2 Care.• Act as the central point of communication between customers, service engineers, and branch teams.• Schedule and assign service calls to technicians based on location, urgency, and expertise.• Monitor service job progress and ensure timely closure with proper documentation.• Maintain and update service records in the ERP system accurately.• Follow up with customers post-service to ensure satisfaction and collect feedback.• Generate daily and monthly service performance reports for management review.• Ensure adherence to company service standards, warranty policies, and O2 Protection plans.EDAPPALLYKeralaINDIA• Graduate or Diploma holder.25-400Starting from Rs. 15,000