SERVICE COORDINATOR

Oxygenonline; Thiruvananthapuram; On-site; INR 152,334 - 182,466; Full time

Job summary

Oxygenonline in Thiruvananthapuram, Kerala, is seeking a Service Coordinator to manage customer service requests and complaints. The role acts as a communication hub between customers, service engineers, and branch teams, and involves scheduling service calls based on urgency and expertise.

Responsibilities include maintaining ERP records, monitoring progress, following up with customers, and generating performance reports for management while ensuring compliance with service standards and

Qualifications

• Graduate or Diploma holder.
• Ability to coordinate multiple stakeholders (customers, engineers, branches).
• Strong communication and organizational skills.

Responsibilities

• Coordinate and manage all customer service requests and complaints.
• Act as central point of communication between customers, service engineers, and branch teams.
• Schedule and assign service calls to technicians based on location, urgency, and expertise.
• Monitor service job progress and ensure timely closure with proper documentation.
• Maintain and update service records in the ERP system accurately.
• Follow up with customers post-service to ensure satisfaction and collect feedback.
• Generate daily and monthly service performance reports for management review.
• Ensure adherence to company service standards, warranty policies, and O2 Protection plans.

Skills

Customer service

Coordination

Communication

Education

Graduate or Diploma holder

Tools

ERP system

Job description

### SERVICE COORDINATORJOB000814SERVICE COORDINATOROxygen• Coordinate and manage all customer service requests and complaints through O2 Care.• Act as the central point of communication between customers, service engineers, and branch teams.• Schedule and assign service calls to technicians based on location, urgency, and expertise.• Monitor service job progress and ensure timely closure with proper documentation.• Maintain and update service records in the ERP system accurately.• Follow up with customers post-service to ensure satisfaction and collect feedback.• Generate daily and monthly service performance reports for management review.• Ensure adherence to company service standards, warranty policies, and O2 Protection plans.PATTOMKeralaINDIA• Graduate or Diploma holder.25-400Starting from Rs. 15,000