SERVICE COORDINATOR

Oxygenonline; India; On-site; INR 152,334 - 182,466; Full time

Job summary

A customer service company in India is seeking a Service Coordinator to manage all customer service requests and complaints. You will act as the communication link between customers and service teams, schedule service calls, and monitor job progress. Ideal candidates should be graduates or diploma holders with strong customer service skills. This role offers a starting salary from Rs. 15,000 and requires effective communication and organizational skills.

Qualifications

• Coordinate and manage customer service requests.
• Act as a communication point between customers and engineers.
• Schedule service calls based on urgency and technician expertise.

Responsibilities

• Monitor service job progress and ensure timely closure.
• Maintain service records in the ERP system accurately.
• Follow up with customers to ensure satisfaction.

Skills

Communication skills

Customer service

Scheduling

Reporting

Education

Graduate or Diploma holder

Job description

### SERVICE COORDINATORJOB000411SERVICE COORDINATOROxygen• Coordinate and manage all customer service requests and complaints through O2 Care.• Act as the central point of communication between customers, service engineers, and branch teams.• Schedule and assign service calls to technicians based on location, urgency, and expertise.• Monitor service job progress and ensure timely closure with proper documentation.• Maintain and update service records in the ERP system accurately.• Follow up with customers post-service to ensure satisfaction and collect feedback.• Generate daily and monthly service performance reports for management review.• Ensure adherence to company service standards, warranty policies, and O2 Protection plans.PATTOMKeralaINDIA• Graduate or Diploma holder.25-400Starting from Rs. 15,000