SERVICE COORDINATOR

Oxygenonline; Kollam; Presencial; INR 167 400 - 446 400; Tempo integral

Resumo da oferta

A customer service company in Kollam, Kerala is seeking a Service Coordinator to manage customer service requests and ensure satisfaction. Responsibilities include coordinating service requests, scheduling technician visits, and maintaining service records. Candidates should have a Graduate or Diploma and strong communication skills. The role offers a starting salary of Rs. 15,000 and requires adherence to service standards and policies.

Qualificações

• Ability to coordinate and manage customer service requests and complaints.
• Strong communication skills to act as a point of contact.
• Proficient in scheduling and assigning service calls.

Responsabilidades

• Coordinate customer service requests and complaints through O2 Care.
• Schedule and assign service calls to technicians based on criteria.
• Monitor service job progress and ensure timely closure.

Conhecimentos

Customer service management

Communication skills

Scheduling

Formação académica

Graduate or Diploma holder

Descrição da oferta de emprego

### SERVICE COORDINATORJOB000362SERVICE COORDINATOROxygen• Coordinate and manage all customer service requests and complaints through O2 Care.• Act as the central point of communication between customers, service engineers, and branch teams.• Schedule and assign service calls to technicians based on location, urgency, and expertise.• Monitor service job progress and ensure timely closure with proper documentation.• Maintain and update service records in the ERP system accurately.• Follow up with customers post-service to ensure satisfaction and collect feedback.• Generate daily and monthly service performance reports for management review.• Ensure adherence to company service standards, warranty policies, and O2 Protection plans.KOLLAMKeralaINDIA• Graduate or Diploma holder.25-400Starting from Rs. 15,000