SERVICE COORDINATOR

Oxygenonline; Kasaragod; On-site; INR 152,334 - 182,466; Full time

Job summary

Oxygenonline in Kasaragod, Kerala is seeking a Service Coordinator to oversee customer service requests and complaints. The candidate will act as the primary communication link between customers, service engineers, and branch teams.

The ideal candidate should be a graduate or diploma holder with strong customer service and scheduling skills. The position starts from Rs. 15,000 with responsibilities including managing service calls, monitoring job progress, and ensuring customer satisfaction.

Qualifications

• Ability to effectively manage customer service requests and complaints.
• Strong communication skills to liaise between customers and technicians.
• Experience with ERP systems for service record maintenance.

Responsibilities

• Coordinate and manage service requests and complaints.
• Schedule service calls based on urgency and technician availability.
• Ensure timely closure of service jobs and accurate documentation.
• Follow up with customers to ensure satisfaction and gather feedback.
• Generate service performance reports for management.

Skills

Customer service management

Communication skills

Scheduling

Problem-solving

Education

Graduate or Diploma holder

Job description

### SERVICE COORDINATORJOB000709SERVICE COORDINATOROxygen• Coordinate and manage all customer service requests and complaints through O2 Care.• Act as the central point of communication between customers, service engineers, and branch teams.• Schedule and assign service calls to technicians based on location, urgency, and expertise.• Monitor service job progress and ensure timely closure with proper documentation.• Maintain and update service records in the ERP system accurately.• Follow up with customers post-service to ensure satisfaction and collect feedback.• Generate daily and monthly service performance reports for management review.• Ensure adherence to company service standards, warranty policies, and O2 Protection plans.KARAMANAKeralaINDIA• Graduate or Diploma holder.25-400Starting from Rs. 15,000