service coordinator

Oxygenonline; Thalayolaparambu; On-site; INR 152,334 - 182,466; Full time

Job summary

Oxygen in Thalayolaparambu, Kerala, India is seeking a Service Coordinator to manage customer service requests, coordinate with service engineers, and ensure timely resolution.

You will schedule calls, update ERP records, follow up with customers, and generate performance reports for management.

Qualifications

• Graduate or Diploma holder.
• Knowledge of service coordination is required.

Responsibilities

• Coordinate and manage all customer service requests and complaints.
• Act as central point of communication between customers, service engineers, and branches.
• Schedule and assign service calls to technicians based on location and urgency.
• Monitor service job progress and ensure timely closure with proper documentation.
• Follow up with customers post-service to ensure satisfaction.

Skills

Customer service

Communication

Scheduling

ERP coordination

Education

Graduate or Diploma holder

Tools

ERP software

Job description

### SERVICE COORDINATORJOB000845SERVICE COORDINATOROxygen• Coordinate and manage all customer service requests and complaints through O2 Care.• Act as the central point of communication between customers, service engineers, and branch teams.• Schedule and assign service calls to technicians based on location, urgency, and expertise.• Monitor service job progress and ensure timely closure with proper documentation.• Maintain and update service records in the ERP system accurately.• Follow up with customers post-service to ensure satisfaction and collect feedback.• Generate daily and monthly service performance reports for management review.• Ensure adherence to company service standards, warranty policies, and O2 Protection plans.THALAYOLAPARAMBUKeralaINDIA• Graduate or Diploma holder.25-400Starting from Rs. 15,000