Service Coordinator

Shreeji Comsec; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Shreeji Comsec in Mumbai, India is seeking a field service professional responsible for the installation, commissioning (software and hardware), configuration, repairs, and ongoing maintenance of security surveillance and telecommunication systems. The role includes site surveys, client requirement discussions, material coordination, AMC support, and leading service teams.

You will coordinate with Technical and IT teams, address client queries within the defined TAT, and focus on client

Qualifications

• Strong communication and client interaction skills.
• Willingness to coordinate with multiple teams to complete installations.

Responsibilities

• Installation, commissioning (software & hardware), configuration and repairs and maintenance of security surveillance & telecommunication systems.
• Site survey.
• Client interaction on client requirements.
• Material / equipment’s procurement and coordination with internal teams.
• Attending AMC calls, allotted by Service Department.
• Handling the service team.
• Coordination with Technical Team & IT Team.
• Respond to client queries and resolve them within the agreed TAT with help from other teams.
• Client retention.
• Any other activity assigned by the Management.

Skills

Good communication

Job description

Role & responsibilities

Responsible for installation, Commissioning (software & hardware), configuration and repairs and maintenance of Security Surveillance & Telecommunication System.

Key responsibilities:-

• Responsible for installation, commissioning and repairs and maintenance of EPBAX, CCTV, Access Control, Bio-Matrix, etc.


• Site Survey


• Client Interaction On requirement of client


• Material / equipment’s required


• Coordination with internal teams regarding material / supply / installation


• Attending AMC calls, allotted by Service Department


• Handling Service Team


• Co-ordination with Technical Team & IT Team


• Handling the queries of clients and solve their queries within TAT with help of other teams.


• Client retention.


• Any other activity assigned by the Management.


• Good communication skill