Call Coordinator(CCTV & Security System)

Camtronics Retail Pvt Ltd; Dadri; On-site; INR 279,000 - 390,600; Full time

Job summary

Camtronics Retail Pvt Ltd in Dadri, Uttar Pradesh is seeking a skilled technician to handle customer calls, coordinate installations, and manage service visits. The role demands effective communication and strong organizational skills to ensure smooth operations.

The ideal candidate should have basic knowledge of MS Excel and prior experience in CCTV or service coordination. This position is essential for maintaining high customer satisfaction and timely issue resolutions.

Qualifications

• Good communication and coordination skills.
• Basic knowledge of MS Excel and email communication.
• Ability to handle multiple tasks and follow up effectively.
• Prior experience in CCTV or service coordination.

Responsibilities

• Handle incoming customer calls related to CCTV installation, maintenance, and support.
• Technician coordination for installation and service visits.
• Manage service calls, appointments, and follow-ups.
• Maintain service records, reports, and call logs.
• Follow up with customers to ensure issue resolution.
• Prepare daily service and attendance reports.

Skills

Communication skills

Coordination skills

Basic knowledge of MS Excel

Ability to handle multiple tasks

Prior experience in CCTV or service coordination

Job description

Role & responsibilities

• Handle incoming customer calls related to cctv installation, maintainance, and support.
• Technician coordination for installation and service visits, manage service calls, appointment & follow-ups.
• Coordinate with clients and technical teams for scheduling visits.
• Maintain service records, reports, and call logs.
• Follow up with customers to ensure issue resolution.
• Prepare daily service and attendance reports.

Preferred candidate profile

• Good communication and coordination skills.
• Basic knowledge of MS Excel and email communication.
• Ability to handle multiple task and follow up effectively.
• Prior experience in CCTV or sevice coordination