Service Coordinator

Monotech Systems; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Monotech Systems is seeking a Service Coordinator to manage service operations in Gurugram. You will coordinate with customers and service engineers, analyze service data and MIS reports, and ensure timely service execution and documentation.

The role requires strong MS Excel and MS Office skills, plus excellent coordination and communication abilities to handle customer queries and maintain records.

Qualifications

• Proficiency in MS Excel and MS Office.
• Strong data management and analytical skills.
• Excellent coordination and communication skills.

Responsibilities

• Coordinate with customers and service engineers for timely service execution.
• Maintain and analyze service data, MIS reports, and customer records.
• Prepare Purchase Orders (POs) and coordinate with procurement for material availability.
• Monitor inventory of spare parts and ensure stock availability.
• Track service requests and ensure timely closure.
• Prepare service reports, quotations, and related documentation.
• Coordinate with cross-functional teams to ensure smooth service operations.
• Handle customer queries and provide regular service updates.

Skills

MS Excel

MS Office

Data management

Analytical skills

Coordination

Communication skills

Job description

Role & responsibilities

• Coordinate with customers and service engineers for timely service execution.
• Maintain and analyze service data, MIS reports, and customer records.
• Prepare Purchase Orders (POs) and coordinate with procurement for material availability.
• Monitor inventory of spare parts and ensure stock availability.
• Track service requests and ensure timely closure.
• Prepare service reports, quotations, and related documentation.
• Coordinate with cross-functional teams to ensure smooth service operations.
• Handle customer queries and provide regular service updates.

Preferred candidate profile

• Proficiency in MS Excel and MS Office.
• Strong data management and analytical skills.
• Excellent coordination and communication skills.