Service Coordinator

Astral Pipes; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Astral Pipes is seeking a complaint coordinator to monitor daily complaints, assign issues to technicians, and ensure timely resolutions. You will track escalations and report to the reporting manager, maintain TAT, prepare MIS and analysis reports, and keep records of technician activities, expenses, and revenue collection.

Coordination with Branch and QC is required for samples and reports. Responsibilities include arranging field requirements such as report books and tools for technicians to

Responsibilities

• Monitoring of daily complaints logged in the system
• Assigning of the complaint and get the update and report form the technicians
• Resolving of complaints in the system
• Track the escalated complaints and report to reporting manager
• Maintain TAT - ensure timely resolution of complaints
• Complaint analysis report, MIS
• Keep record of technician reports, expenses, revenue collection etc
• Coordinate with Branch and QC for samples and reports
• Coordinate with Branch and QC for samples and reports
• Arrange the field requirement like, report books, tools etc for technicians

Job description

• Monitoring of daily complaints logged in the system.
• Assigning of the complaint and get the update and report form the technicians
• Resolving of complaints in the system
• Track the escalated complaints and report to reporting manager
• Maintain TAT - ensure timely resolution of complaints
• Complaint analysis report, MIS
• Keep record of technician reports, expenses, revenue collection etc
• Coordinate with Branch and QC for samples and reports
• Coordinate with Branch and QC for samples and reports
• Arrange the field requirement like, report books, tools etc for technicians