Service Advisor

Downtown Hyundai; Vadodara; On-site; INR 350,000 - 550,000; Full time

Job summary

Downtown Hyundai in Vadodara seeks a Service Advisor to greet customers, capture service needs, and document repair requests. You will coordinate with technicians to schedule work, prepare cost estimates, and help manage invoices while delivering transparent explanations of recommended services.

Your role includes following up on service status, ensuring timely vehicle delivery, and supporting aftersales initiatives to foster long-term relationships with customers.

Qualifications

• Strong customer-focused service skills demonstrated in in-person, phone, or digital channels.
• Ability to understand and communicate vehicle service needs clearly to customers.
• Knowledge of Aftersales processes and maintaining long-term customer relationships.
• Experience coordinating multiple service appointments and prioritizing tasks in a fast-paced environment.
• Familiarity with basic vehicle maintenance terminology to explain services to customers.

Responsibilities

• Greet customers, understand their service needs, and document concerns and repair requests accurately.
• Coordinate with technicians to schedule and prioritize work and keep customers informed.
• Explain recommended services clearly and prepare cost estimates and invoices.
• Follow up with customers on service status and ensure timely delivery of vehicles.
• Support aftersales initiatives to build long-term relationships with customers.
• Maintain service records and handle service-related inquiries in a professional manner.
• Contribute to a customer-focused and ethical service environment.

Skills

Customer service

Communication

Aftersales knowledge

Appointment management

Fast-paced environment

Vehicle maintenance terminology

Office applications

Automotive dealership experience

Education

High school diploma or equivalent

Automotive training beneficial

Tools

Dealership management software

Service scheduling software

Job description

Company Description

Downtown Hyundai is a premier Hyundai dealership serving the downtown Toronto core and surrounding neighborhoods, including Riverdale, Leslieville, The Beach, East York, Rosedale, and Cabbagetown. Located at 21 Broadview Avenue, the dealership offers a wide selection of new and used Hyundai vehicles and focuses on making the car-buying experience enjoyable, straightforward, and cost-effective. A dedicated sales team and highly trained technicians support customers from first inquiry through purchase and aftersales service. The dealership also provides robust online tools and a strong network of professionals to help customers find the Hyundai car or SUV that best fits their needs.

Role Description

This full-time, on-site Service Advisor role is based at the Downtown Hyundai service location in Vadodara. The Service Advisor is responsible for greeting customers, understanding their service needs, and accurately documenting vehicle concerns and repair requests. The role includes coordinating with technicians to schedule and prioritize work, providing clear explanations of recommended services, and preparing cost estimates and invoices. The Service Advisor will follow up with customers on service status, ensure timely delivery of vehicles, and support aftersales initiatives to build long-term relationships. Daily responsibilities also include maintaining service records, handling service-related inquiries, and contributing to a professional, customer-focused environment.

Qualifications

• Strong customer-focused service skills, including Customer Service and Customer-focused Service.
• Ability to drive Customer Satisfaction through responsive support and solution-oriented interactions.
• Clear and professional Communication skills for in-person, phone, and digital channels.
• Understanding of Aftersales processes and the importance of ongoing customer relationship management.
• Prior experience in an automotive dealership or service center is an asset.
• Ability to manage multiple service appointments, prioritize tasks, and work in a fast-paced environment.
• Basic knowledge of vehicle maintenance and repair terminology to explain services accurately.
• Comfort with using dealership management or service scheduling software and standard office applications.
• High school diploma or equivalent; additional technical or automotive training is beneficial.
• Commitment to ethical, inclusive, and respectful customer and team interactions.