Automotive Service Advisor

Urban Motocade; Koramangala; On-site; INR 240,000 - 360,000; Full time

Job summary

Urban Motocade in Koramangala is seeking an Automotive Service Advisor to greet riders, assess service and repair needs, and convert them into precise workshop orders. You will provide maintenance recommendations, prepare estimates, and keep customers informed on timelines and status.

The role requires strong customer service, clear communication, and ability to work with technicians in a fast-paced shop. Experience in motorcycle service and knowledge of accessories upgrades is a plus.

Qualifications

• Knowledge of motorcycle systems and basic diagnostics.
• Strong customer service and relationship skills.
• Clear communication for explaining technical information and documenting service work.
• Experience as a service advisor, workshop coordinator or in automotive/motorcycle service is beneficial.
• Knowledge of motorcycle accessories, riding gear and upgrades is an advantage.
• Ability to work in a fast-paced workshop with attention to detail and basic invoicing/job tracking skills.

Responsibilities

• Greet riders and understand their service/repair needs.
• Translate requirements into clear workshop job orders.
• Provide service recommendations and explain repair options.
• Prepare estimates and update customers on status and timelines.
• Coordinate with technicians and maintain accurate documentation.
• Schedule and manage appointments and workflow in the workshop.
• Handle customer queries, resolve concerns and promote relevant accessories/upgrades.
• Maintain safety, service quality and customer satisfaction.

Skills

Vehicle maintenance

Customer service

Communication

Workshop coordination

Basic computer skills

Education

Diploma or certification in automotive technology

Job description

Company Description Urban Motocade is a dedicated destination for motorcycle enthusiasts, offering premium riding gear, accessories, and professional workshop services. The company focuses on safety, style, and performance, supporting riders with expert servicing, repairs, customization, and performance upgrades. Urban Motocade has built a strong rider community through events, group rides, and its exclusive Riders’ Lounge, where experiences and connections are shared. With a commitment to quality, safety, and rider camaraderie, the team aims to create a space where passion for riding is supported on and off the road. Applicants will join a growing community-focused brand that values both technical excellence and rider experience.

Role Description The Automotive Service Advisor is a full-time, on-site role based at Urban Motocade in Koramangala. This role involves greeting riders, understanding their service and repair needs, and translating these requirements into clear job orders for the workshop team. The advisor will provide service recommendations, explain maintenance and repair options, prepare estimates, and keep customers informed on job status and timelines. Day-to-day responsibilities include coordinating with technicians, ensuring accurate documentation, managing appointments, and supporting the smooth flow of vehicles through the workshop. The role also includes handling customer queries, resolving concerns, promoting relevant accessories and upgrades, and maintaining high standards of safety, service quality, and customer satisfaction.

Qualifications

• Candidates should possess skills in Vehicle Maintenance and Automotive Repair, with a strong understanding of motorcycle systems and basic diagnostics.
• Candidates should possess skills in Customer Service and Customer Satisfaction, including the ability to manage expectations, resolve concerns, and build long-term rider relationships.
• Candidates should possess strong Communication skills for explaining technical information in clear language, preparing service documentation, and coordinating with workshop teams.
• Relevant experience as a service advisor, workshop coordinator, or in an automotive/motorcycle service environment is beneficial.
• Knowledge of motorcycle accessories, riding gear, and performance upgrades is an advantage.
• Ability to work in a fast-paced workshop setting, with attention to detail, time management, and basic computer skills for invoicing and job tracking.
• A diploma or certification in automotive technology, mechanical engineering, or a related field is preferred but not mandatory.