Service Advisor

Novelty Hyundai; Amritsar; On-site; INR 200,000 - 320,000; Full time

Job summary

Novelty Hyundai in Amritsar, Punjab, is seeking a customer-facing service role to manage client vehicle concerns, insurance and warranty questions, and payments. The position focuses on maintaining strong client relationships, timely vehicle completion, and clear communication across the service team.

The role requires strong product knowledge, proactive selling of service packages, and coordination with technicians to ensure parts availability and on-time delivery of services to customers.

Responsibilities

• Communicates with clients about vehicle problems, insurance questions, and warranty issues
• Maintains positive relationships with clients to ensure repeat and return customers
• Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
• Answers customer questions about services, including when to expect vehicle repairs
• Displays extensive knowledge about products and services
• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
• Acts as an advocate for clients when communicating vehicle problems and needs to repair department
• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
• Processes customer payments

Job description

Responsibilities

• Communicates with clients about vehicle problems, insurance questions, and warranty issues


• Maintains positive relationships with clients to ensure repeat and return customers


• Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available


• Answers customer questions about services, including when to expect vehicle repairs


• Displays extensive knowledge about products and services


• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction


• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups


• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time


• Acts as an advocate for clients when communicating vehicle problems and needs to repair department


• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner


• Processes customer payments

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.