Service Advisor

Popular Hyundai; Thiruvananthapuram; On-site; INR 300,000 - 450,000; Full time

Job summary

Popular Hyundai in Trivandrum is seeking a customer-focused and technically oriented Service Advisor to join our Service Team. You will greet customers, understand service requirements, and coordinate with technicians to ensure a smooth service experience from reception to delivery.

The candidate should have 1–3 years in an automobile service/workshop; diploma/ITI/degree in Automobile or Mechanical Engineering preferred. Freshers with relevant knowledge and strong communication may apply.

Qualifications

• Diploma / ITI / Degree in Automobile or Mechanical Engineering preferred.
• 1–3 years of experience in automobile service/workshop.
• Freshers with relevant knowledge may be considered.
• Good communication and customer-handling skills.
• Basic knowledge of automobile systems and service processes.

Responsibilities

• Greet customers and understand their vehicle service and repair requirements.
• Prepare accurate job cards based on customer concerns and vehicle inspection.
• Explain recommended repairs, service requirements, and estimated costs to customers.
• Coordinate with technicians and workshop teams to ensure timely completion of jobs.
• Monitor vehicle service progress and provide regular updates to customers.
• Conduct quality checks and ensure customer concerns are properly addressed.
• Prepare and explain service invoices and obtain customer confirmation before vehicle delivery.
• Ensure timely vehicle delivery and maintain high customer satisfaction.
• Handle customer queries, complaints, and service-related concerns professionally.
• Follow Hyundai service standards, processes, and safety procedures.
• Maintain proper documentation and update service-related information in the system.
• Support customer retention and identify opportunities for additional service requirements.

Skills

Customer handling

Communication

Time management

Coordination

Problem solving

Education

Diploma / ITI / Degree in Automobile or Mechanical Engineering

Tools

Service/workshop software

Job description

Service Advisor – Popular Hyundai

Company: Popular Hyundai

Department: Service

Location: Trivandrum Region, Kerala

Employment Type: Full-time

Job Summary

Popular Hyundai is looking for a customer-focused and technically oriented Service Advisor to join our Service Team. The candidate will be responsible for handling customers, understanding vehicle service requirements, coordinating with technicians, and ensuring a smooth service experience from vehicle reception to delivery.

Key Responsibilities

• Greet customers and understand their vehicle service and repair requirements.
• Prepare accurate job cards based on customer concerns and vehicle inspection.
• Explain recommended repairs, service requirements, and estimated costs to customers.
• Coordinate with technicians and workshop teams to ensure timely completion of jobs.
• Monitor vehicle service progress and provide regular updates to customers.
• Conduct quality checks and ensure customer concerns are properly addressed.
• Prepare and explain service invoices and obtain customer confirmation before vehicle delivery.
• Ensure timely vehicle delivery and maintain high customer satisfaction.
• Handle customer queries, complaints, and service-related concerns professionally.
• Follow Hyundai service standards, processes, and safety procedures.
• Maintain proper documentation and update service-related information in the system.
• Support customer retention and identify opportunities for additional service requirements.

Candidate Profile

• Qualification: Diploma / ITI / Degree in Automobile or Mechanical Engineering preferred.
• Experience: 1–3 years of experience in an automobile service/workshop environment preferred.
• Freshers with relevant technical knowledge and strong communication skills may also be considered.
• Good customer-handling and communication skills.
• Basic knowledge of automobile systems, maintenance, and repair processes.
• Good computer knowledge and ability to work with service/workshop software.
• Strong coordination, problem-solving, and time-management skills.

What We Look For

Customer Orientation | Technical Knowledge | Communication Skills | Teamwork | Problem Solving | Service Excellence

Contact: 7356633526

Join Popular Hyundai and build your career in the automotive service industry!