Service Advisor

Kun Hyundai Chennai; Chennai District; On-site; INR 250,000 - 450,000; Full time

Job summary

Kun Hyundai Chennai is seeking a Service Advisor to greet customers, understand vehicle concerns, and create accurate service orders on-site. You will coordinate with technicians, explain repairs and estimates, monitor progress, and keep customers updated to ensure timely delivery and high satisfaction.

The role requires strong customer orientation, communication skills, and basic automotive knowledge. Diploma or bachelor's degree is preferred, with automotive exposure or formal training

Qualifications

• Frontline customer service focus and satisfaction.
• Strong communication and Aftersales handling.
• Experience in automotive service advising or dealership aftersales is a plus.
• Ability to work in a fast-paced environment and handle multiple service cases.
• Basic automotive understanding; formal training is an advantage.
• Proficient with service management software and accurate documentation.
• Diploma or bachelor's degree; automotive/mechanical background preferred.
• Comfort communicating with customers in English and local languages used in Chennai.

Responsibilities

• Greet customers and understand vehicle concerns; create accurate service orders.
• Coordinate with technicians; explain recommended repairs and estimates.
• Monitor service progress; update customers; ensure timely delivery and aftersales follow-up.
• Maintain service records and promote appropriate service packages; support team to meet quality targets.

Skills

Customer-focused service

Interpersonal skills

Aftersales handling

Communication

Documentation

Multi-tasking

Fast-paced environment

Education

Diploma or Bachelor's degree in any discipline

Automotive or mechanical background preferred

Tools

Service management software

Job description

Company Description

Kun Hyundai is a leading Hyundai dealership group with showrooms and workshops across Tamil Nadu, Andhra Pradesh, and the territory of Pondicherry. Established in 1998, the company is managed by a team with nearly two decades of experience in the automobile industry. Kun Hyundai focuses on delivering a pleasant and reliable experience for customers purchasing and servicing their Hyundai vehicles. Team members work in a customer-centric environment that emphasizes quality service and long-term relationships. The Chennai location offers opportunities to grow within a large and established dealer network.

Role Description

The Service Advisor is a full-time, on-site role based at Kun Hyundai Chennai. This role involves greeting customers, understanding their vehicle concerns, and creating accurate service orders. The Service Advisor coordinates with technicians, explains recommended repairs and services, and provides clear cost and time estimates. Daily tasks include monitoring service progress, updating customers, ensuring timely delivery of vehicles, and handling aftersales follow-up to maintain strong customer relationships. The role also involves maintaining service records, promoting appropriate service packages, and supporting the service team to meet quality and performance targets.

Qualifications

• Candidates should possess strong customer-oriented skills such as Customer Satisfaction, Customer-focused Service, and Customer Service.
• Candidates should possess excellent interpersonal skills including Communication and the ability to manage Aftersales interactions professionally.
• Relevant experience in automotive service advising, workshop operations, or dealership aftersales will be beneficial.
• Ability to work in a fast-paced environment, manage multiple service cases, and resolve issues effectively.
• Basic technical understanding of automobiles and service processes; formal automotive training or certification is an advantage.
• Proficiency in using service management software and maintaining accurate documentation.
• Minimum educational qualification of a diploma or bachelor’s degree in any discipline; automotive or mechanical background preferred.
• Comfort communicating with customers in English and local languages commonly used in Chennai.