Assistant Service Advisor

Radhia Motors; Kerala; On-site; INR 167,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Provident Fund

Job summary

Radhia Motors in Palakkad, Kerala is seeking a proactive Assistant Service Advisor to support the service department. You will assist customers with their vehicle service needs, coordinate with technicians, and ensure a smooth experience from reception to delivery.

Ideal candidates have 1–3 years in an automobile service setting, good communication skills, and basic MS Office knowledge. The role offers a full-time, in-person work environment with a competitive salary based on experience.

Qualifications

• Diploma/ITI/degree in automobile or mechanical field.
• 1–3 years in automobile service/workshop preferred.
• Good communication and customer handling.
• Basic computer knowledge including MS Office.
• Ability to coordinate with technicians and departments.

Responsibilities

• Receive customers and understand service requirements.
• Prepare and maintain job cards and service documents.
• Coordinate with technicians on inspection, repairs and service work.
• Inform customers about progress, costs, and approvals.
• Prepare service estimates and invoices.
• Ensure on-time vehicle delivery and handle queries professionally.
• Maintain records of customer and vehicle information.
• Support follow-ups to ensure customer satisfaction.
• Work with spare parts and workshop teams to ensure workflow.

Skills

Communication skills

Team coordination

MS Office knowledge

Customer service orientation

Education

Diploma / ITI / Degree in Automobile, Mechanical, or related field

Tools

MS Office

Job description

Assistant Service Advisor

Radhia Motors – Palakkad, Kerala

Job Summary

Radhia Motors is looking for a customer-focused and responsible Assistant Service Advisor to support our service department. The ideal candidate will assist customers with their vehicle service requirements, coordinate with technicians, and ensure a smooth service experience from vehicle reception to delivery.

Key Responsibilities

• Assist the Service Advisor in receiving customers and understanding their vehicle service requirements.
• Prepare and maintain job cards and service-related documentation.
• Coordinate with technicians regarding vehicle inspection, repairs, and service work.
• Keep customers informed about service progress, additional repairs, and estimated costs.
• Follow up with customers regarding service approvals and vehicle delivery.
• Assist in preparing service estimates and invoices.
• Ensure vehicles are properly handled and delivered to customers on time.
• Handle customer queries and complaints professionally.
• Coordinate with the spare parts and workshop teams to ensure smooth workflow.
• Maintain accurate records of customer and vehicle information.
• Support customer follow-ups after service to ensure satisfaction.
• Follow company standards and procedures for customer service and workshop operations.

Requirements

• Minimum 1–3 years of experience in an automobile service/workshop environment preferred.
• Candidates with experience as a Service Advisor, Service Coordinator, Workshop Coordinator, or Customer Service Executive will be preferred.
• Basic knowledge of automobile servicing and vehicle components.
• Good communication and customer-handling skills.
• Basic computer knowledge and ability to use MS Office.
• Ability to coordinate effectively with technicians and other departments.
• Good interpersonal skills and a customer-oriented approach.
• Ability to work as part of a team and handle multiple tasks.

Qualification

• Diploma / ITI / Degree in Automobile, Mechanical, or a related field preferred.
• Relevant experience may be considered in place of formal qualifications.

What We Offer

• Competitive salary based on experience and skills.
• Opportunity to develop a career in the automobile service industry.
• Supportive and professional working environment.
• Opportunity to work with an experienced service team.

Job Location: Palakkad, Kerala

Employment Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person