Service Advisor

Harbir Automobile; Chandigarh; Sur place; INR 300 000 - 600 000; Plein temps

Résumé du poste

Harbir Automobile in Chandigarh seeks a seasoned Service Advisor to act as the main link between customers and the workshop. You will manage arrivals, run diagnostics, prepare digital job cards, and estimate repair costs to keep CSI high.

The ideal candidate holds a B.Tech in Mechanical Engineering with at least 14 years of experience in automotive service environments, and will drive First Time Right performance and customer satisfaction through clear communication and meticulous process.

Qualifications

• B.Tech in Mechanical Engineering.
• 14 years of automotive workshop experience.

Responsabilités

• Act as the primary customer-to-workshop liaison.
• Execute vehicle diagnostics on arrival.
• Generate digital job cards for each service.
• Estimate repair costs and discuss with customers.
• Drive high First Time Right (FTR) metrics and CSI.

Connaissances

Customer liaison

Diagnostics

Job cost estimation

Formation

B.Tech in Mechanical Engineering

Description du poste

Service Advisor

Job Description - This specialized technical role requires a B.Tech in Mechanical Engineering paired with 14 years of experience in an automotive workshop setting. Responsibilities include acting as the primary customer-to-workshop liaison, executing vehicle diagnostics upon arrival, generating precise digital job cards, estimating repair costs, and ensuring high First Time Right (FTR) metrics and customer satisfaction scores (CSI).

Exp. - 14 years

City - Chandigarh

Qualification - B.Tech in Mechanical Engineering

Vacancies - 1