Service Advisor

Spinny; Kamrup Metropolitan, Dehradun; On-site; INR 240,000 - 420,000; Full time

Job summary

Spinny in India is seeking a customer-focused Service Advisor to understand repair needs, inspect vehicles, and explain estimates. You will coordinate with technicians to ensure timely completion and maintain clear communication with customers throughout the service process.

The role emphasizes accurate documentation, quality checks before delivery, and building lasting customer satisfaction to encourage repeat visits and service excellence.

Responsibilities

• Attend customers and understand their vehicle service/repair requirements.
• Conduct vehicle inspection and identify service or repair needs.
• Prepare and explain job cards, estimates, and service recommendations.
• Coordinate with technicians to ensure timely completion of jobs.
• Keep customers updated about vehicle status, additional repairs, and delivery timelines.
• Ensure proper quality checks before vehicle delivery.
• Handle customer queries and resolve service-related concerns professionally.
• Coordinate with the workshop team for smooth day-to-day operations.
• Maintain accurate records of customer interactions, job cards, and service details.
• Focus on customer satisfaction, repeat visits, and service quality.

Job description

Role & responsibilities

• Attend customers and understand their vehicle service/repair requirements.
• Conduct vehicle inspection and identify service or repair needs.
• Prepare and explain job cards, estimates, and service recommendations.
• Coordinate with technicians to ensure timely completion of jobs.
• Keep customers updated about vehicle status, additional repairs, and delivery timelines.
• Ensure proper quality checks before vehicle delivery.
• Handle customer queries and resolve service-related concerns professionally.
• Coordinate with the workshop team for smooth day-to-day operations.
• Maintain accurate records of customer interactions, job cards, and service details.
• Focus on customer satisfaction, repeat visits, and service quality.