Server Management L1

CTDI India; Kurla; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading IT support company in Kurla is seeking a Server Management L1 specialist. The ideal candidate should have 3-6 years of experience, a B Tech/BE or equivalent qualification, and must be proficient in managing Windows Server environments (2016/2019/2022) and virtualization technologies like VMware and Hyper-V. This role involves administering servers, responding to incidents, and ensuring high system performance in a 24/7 support environment.

Qualifications

• 3-6 years of experience in server management.
• Proven ability to maintain server uptime and performance.
• Familiarity with ITIL and operational standards.

Responsibilities

• Administer and monitor Windows Server environments.
• Manage physical and virtual servers using VMware and Hyper-V.
• Monitor hardware health using relevant tools.

Skills

Windows Server

VMware

Hyper-V

ITIL

MCSE

Server monitoring tools

DNS management

Documentation

Education

B Tech / BE or equivalent

Tools

Dell OME

HP SIM

SCOM

Job description

Details

Server Management L1

Category: IT Support

Qualification: B Tech / BE or equivalent. MCSE, ITIL

Experience: 3 - 6 years

Location: Mumbai Bandra Kurla

Duties and Responsibilities

Key Skills

• Proven ability to maintain high server uptime and system performance
• Timely resolution of incidents and service requests (P2–P4)
• Accurate documentation of changes, incidents, and configurations
• Strong adherence to operational standards and best practices
• Experience with Windows Server (2016/2019/2022), VMware, and Hyper‑V
• Familiarity with server monitoring tools like Dell OME, HP SIM, and SCOM
• Proficient in managing DNS, File Server, RDP Gateway, and Print Services

Work Environment

• 24/7 support environment
• 6 working days per week with a rotating weekly off

Job Responsibilities

Server Administration & Maintenance

• Administer and monitor Windows Server environments (2016, 2019, 2022)
• Manage physical and virtual servers using VMware and Hyper‑V
• Perform server provisioning, decommissioning, patching, and backup operations
• Handle local user accounts and manage network share permissions

Monitoring & Support

• Monitor hardware health using Dell OME, HP SIM, and initiate replacements as required
• Use SCOM or similar tools for performance monitoring and alert response
• Troubleshoot and configure services like DNS, RDP Gateway, and File/Print services
• Coordinate with L2 support and external teams to ensure seamless operations
• Support ITIL-based operations including incident, change, and problem management