Network Management L2

CTDI India; Kurla; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT support company is seeking a Network Management L2 specialist based in Maharashtra, India. The role requires 5-8 years of experience in network administration, focusing on configuration, management, and troubleshooting of Cisco devices, routers, and switches. Strong knowledge of protocols such as BGP and OSPF is essential. This position demands operational support with a 24/7 work environment and coordination between vendors and teams to maintain network health and compliance.

Qualifications

• 5-8 years of experience in network management.
• Strong understanding of network protocols like BGP, OSPF, and EIGRP.
• Experience with network troubleshooting and performance monitoring.

Responsibilities

• Configure and manage routers, switches, and firewalls.
• Troubleshoot LAN/WAN issues and user connectivity problems.
• Lead disaster recovery drills and drive continuous improvement.

Skills

Hands-on experience with Cisco Wireless

Strong understanding of BGP

Proficient with Catalyst switches

Skilled in using Microsoft Visio

Education

B Tech / BE or equivalent

MCSE

ITIL

Tools

Cisco Prime

Cisco ISE

MS Office

IT ticketing tools

Job description

Details

Network Management L2

Category: IT Support

Qualification: B Tech / BE or equivalent. MCSE, ITIL

Experience: 5-8 Years

Location: Mumbai Bandra Kurla

Duties and Responsibilities

Key Skills

• Hands‑on experience with Cisco Wireless, Cisco Prime, Cisco ISE, and Software‑Defined Access (SDA)
• Strong understanding of BGP, OSPF, EIGRP, QoS, and MPLS
• Proficient with Catalyst switches and ASR/ISR routers
• Skilled in using Microsoft Visio, MS Office, and IT ticketing tools

Work Environment

• 24/7 operational support
• 6 working days per week with a rotating weekly off

Job Responsibilities

Network Administration & Management

• Configure and manage routers, switches, firewalls, WLAN, and Cisco ISE
• Maintain firmware, perform backups, and ensure device health and compliance
• Troubleshoot LAN/WAN issues, outages, and user connectivity problems
• Monitor network performance and capacity; generate regular reports

Operations & Coordination

• Manage incidents, changes, and problems in alignment with ITIL practices
• Coordinate with ISPs, vendors, and internal teams for timely issue resolution
• Maintain up‑to‑date SOPs, audit logs, and technical knowledge base
• Lead disaster recovery drills and drive continuous improvement initiatives