Senior Travel Consultant

TL365; Dadri; In loco; INR 446.000 - 670.000; Tempo pieno

Descrizione del lavoro

TL365 seeks an experienced travel consultant with a strong background in international ticketing and corporate handling. You will manage inbound calls, bookings, cancellations, and changes using leading GDS platforms to serve global clients including US-based corporate accounts.

Ideal candidates will have 3–8 years in travel consultancy, fluent English, and a graduate degree. Willingness to work in a 24/7 rotational environment is essential for success.

Competenze

• 3–8 years in travel consultancy, corporate handling or international ticketing.
• Senior roles require 5+ years of experience.
• Proficient in GDS systems including Amadeus, Sabre, Worldspan, Apollo, GAL.

Mansioni

• Handle inbound calls from international airline passengers and US/Canada-based corporate clients.
• Manage flight bookings, cancellations and itinerary changes using GDS systems.
• Assist B2B partners with travel inquiries and ensure service standards.
• Resolve queries related to ticketing and travel logistics for US geography and airport codes.
• Maintain accurate records of interactions and transactions.
• Collaborate with internal teams to ensure smooth operations and high customer satisfaction.

Conoscenze

GDS systems

Inbound call support

US market knowledge

Strong communication

Rotational shifts

Graduate

Formazione

Bachelor's degree

Strumenti

Amadeus

Sabre

Worldspan

Apollo

GAL

Descrizione del lavoro

The ideal candidate will have a strong background in international ticketing, corporate handling, and inbound call support for global clients, particularly in the US market. This role requires expertise in GDS systems, excellent communication skills, and the ability to thrive in a 24/7 rotational shift environment.

Key Responsibilities:

• Handle inbound calls from passengers of international airlines and US/Canada based corporate clients, providing seamless travel solutions.
• Manage flight bookings, cancellations, and itinerary changes using GDS systems (Amadeus, Sabre, World span, Apollo, GAL).
• Assist B2B partners and corporate clients with travel-related inquiries, ensuring adherence to service standards.
• Resolve customer queries related to ticketing, reservations, and travel logistics with a focus on US geography and airport codes.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure smooth operations and high customer satisfaction.

Skills & Qualifications:

• Experience: 3-8 years in travel consultancy, corporate handling, or international ticketing (senior roles for 5+ years).
• Technical Skills: Proficiency in GDS systems (Amadeus, Sabre, World span, Apollo, GAL).
• Domain Knowledge: Strong understanding of US geography, airline codes, and corporate travel processes.
• Communication: Excellent verbal and written English skills for global client interactions.
• Work Ethic: Willingness to work in rotational shifts, including nights/weekends.
• Education: Graduate from a recognized university.