Corporate Travel Consultant

Thomas Cook; Chennai District; In loco; INR 450.000 - 600.000; Tempo pieno

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Thomas Cook in Chennai seeks a Corporate Travel Consultant to manage end-to-end travel requirements for corporate clients, ensuring high service levels and satisfaction. The role demands ticketing expertise across domestic and international routes and strong coordination with clients and suppliers.

You will handle air bookings, hotel arrangements, visas, and other travel services while maintaining SLA compliance and billing accuracy, driving revenue and client satisfaction.

Competenze

• 3-4 years of experience in Corporate Travel and Corporate Ticketing.
• Hands-on experience with at least one GDS platform (Amadeus, Sabre, Galileo).
• Knowledge of domestic and international air ticketing processes.

Mansioni

• Handle domestic and international air ticket bookings as per client requirements.
• Manage non-air travel services including hotel bookings, visa assistance, rail, bus, and travel insurance.
• Coordinate with corporate clients for day-to-day travel requirements and provide timely travel solutions.
• Ensure adherence to client SLAs and organizational service standards.
• Handle ticket reissuance, cancellations, refunds, and travel amendments.
• Coordinate and negotiate with airlines, hotels, and travel suppliers for optimal travel arrangements.
• Ensure timely invoicing, documentation, uploads in relevant systems, and billing closure.
• Drive revenue and transaction targets as defined by the business.
• Build and maintain strong client relationships through quality service and prompt resolution of queries.
• Ensure high levels of customer satisfaction and operational excellence.

Conoscenze

Corporate Travel

Corporate Ticketing

Business Travel

Travel Operations

Air Ticketing

International Ticketing

Domestic Ticketing

GDS

Travel Reservation

Client Handling

Travel Management

Visa Processing

Hotel Bookings

Customer Service

Strumenti

Amadeus

Sabre

Galileo

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Job Description

We are looking for a Corporate Travel Consultant with experience in corporate ticketing and travel operations to manage end-to-end travel requirements for corporate clients while ensuring high levels of service delivery and customer satisfaction.

Key Responsibilities

• Handle domestic and international air ticket bookings as per client requirements.
• Manage non-air travel services including hotel bookings, visa assistance, rail, bus, and travel insurance.
• Coordinate with corporate clients for day-to-day travel requirements and provide timely travel solutions.
• Ensure adherence to client SLAs and organizational service standards.
• Handle ticket reissuance, cancellations, refunds, and travel amendments.
• Coordinate and negotiate with airlines, hotels, and travel suppliers for optimal travel arrangements.
• Ensure timely invoicing, documentation, uploads in relevant systems, and billing closure.
• Drive revenue and transaction targets as defined by the business.
• Build and maintain strong client relationships through quality service and prompt resolution of queries.
• Ensure high levels of customer satisfaction and operational excellence.

Candidate Profile

• 3-4 years of experience in Corporate Travel and Corporate Ticketing.
• Hands-on experience with at least one GDS platform: Amadeus, Sabre, or Galileo.
• Strong knowledge of domestic and international air ticketing processes.
• Experience in handling corporate clients and managing end-to-end travel requirements.
• Good understanding of fare calculations, reservations, reissuance, refunds, and travel operations.
• Excellent communication, customer service, and stakeholder management skills.
• Ability to work in a fast-paced, client-focused environment.

Key Skills

• Corporate Travel
• Corporate Ticketing
• Business Travel
• Travel Operations
• Air Ticketing
• International Ticketing
• Domestic Ticketing
• Amadeus
• Sabre
• Galileo
• GDS
• Travel Reservation
• Client Handling
• Travel Management
• Visa Processing
• Hotel Bookings
• Customer Service

Note: Candidates with prior experience in Corporate Travel Management Companies (TMCs), Business Travel, or Corporate Travel Operations and proficiency in GDS platforms will be preferred.