Travel Consultant - Voice

HireWave; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

A travel services firm in Mumbai seeks a Sr. Ticketing Executive to manage travel bookings and ensure compliance with airline policies. The ideal candidate will have a minimum of 6 months experience in the travel or airline domain, with proficiency in Amadeus GDS platforms essential. Responsibilities include managing ticketing, handling exchanges and refunds, and providing high-quality customer support. This full-time role offers an opportunity to contribute to efficient travel operations in a dynamic environment.

Qualifications

• Minimum 6 months of experience in the travel or airline domain.
• Hands-on ticketing experience with Amadeus GDS is mandatory.
• Comfortable with assessments SHL (Svar & Writex) and GDS skill evaluation.
• Strong attention to detail with the ability to multitask in a fast-paced environment.
• Knowledge of ADM processes, reissues, and fare rules.
• Comfortable with assessments: SHL (Svar & Writex) and GDS skill evaluation.

Responsibilities

• Manage international and domestic ticketing through Amadeus systems.
• Handle ADM, exchanges, refunds, and reissuances accurately.
• Provide prompt and professional customer service.
• Coordinate with departments for smooth travel operations.
• Monitor data accuracy in booking systems.
• Monitor and maintain data accuracy in booking and reporting systems.
• Support quality control checks and assist with audit-related requirements.

Skills

Proficiency in Amadeus GDS platforms

Excellent communication and interpersonal skills

Strong attention to detail

Knowledge of ADM processes, reissues, and fare rules

Ability to multitask in a fast-paced environment

Tools

Amadeus GDS

Job description

Sr. Ticketing Executive / Travel Consultant: you’ll play a key role in managing travel bookings, ensuring compliance with airline policies, and providing high-quality customer support. The ideal candidate will have a strong command of GDS platforms and a proactive approach to resolving complex travel queries.

Key Responsibilities

• Manage international and domestic ticketing through Amadeus systems.
• Handle ADM, exchanges, refunds, and reissuances accurately and efficiently.
• Ensure all bookings comply with airline and company policies.
• Provide prompt and professional customer service to clients and partners.
• Coordinate with internal departments for smooth travel operations.
• Monitor and maintain data accuracy in booking and reporting systems.
• Support quality control checks and assist with audit-related requirements.

Required Skills & Qualifications

• Minimum 6 months of experience in the travel or airline domain (corporate or agency).
• Proficiency in Amadeus GDS platforms (hands‑on ticketing experience mandatory).
• Excellent communication and interpersonal skills.
• Strong attention to detail with the ability to multitask in a fast‑paced environment.
• Knowledge of ADM processes, reissues, and fare rules.
• Comfortable with assessments: SHL (Svar & Writex) and GDS skill evaluation.

Feel free to call us if you have any doubts 8271273330

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Human Resources Services