Travel Consultant

Epiv Solution And Services; Pune District; On-site; INR 334,800 - 502,200; Full time

Job summary

Epiv Solution And Services in Pune is seeking a Travel Consultant for customer support specializing in international flights. The ideal candidate will manage bookings, handle customer queries through various channels, and guide clients on travel-related policies. Candidates must have at least one year of experience in international travel, strong knowledge of ticketing rules, and excellent communication skills. Comfort with night shifts and high call volumes is essential. Training and growth opportunities are provided.

Qualifications

• Minimum 1 year experience in International Travel / Airline / OTA.
• Strong knowledge of fare rules, ticketing, and reissues.
• Comfortable with rotational & night shifts.

Responsibilities

• Manage bookings, cancellations, reissues, and refunds.
• Handle customer queries via calls, email, and chat.
• Work on multi-sector and complex itineraries.
• Guide customers on fares, baggage, visa transit, and airline policies.
• Coordinate with airlines and consolidators.
• Maintain CRM records and meet SLAs.

Skills

Good communication skills (spoken & written English)

Ability to handle high call volumes

Multitasking

Job description

Travel Consultant – Customer Support (International Flights)

Handle end-to-end international flight bookings with accuracy and speed. Ideal for candidates with strong understanding of global travel operations.

Key Responsibilities

• Manage bookings, cancellations, reissues, and refunds
• Handle customer queries via calls, email, and chat
• Work on multi-sector and complex itineraries
• Guide customers on fares, baggage, visa transit, and airline policies
• Coordinate with airlines and consolidators
• Maintain CRM records and meet SLAs

Eligibility Criteria

• Minimum 1 year experience in International Travel / Airline / OTA
• Strong knowledge of fare rules, ticketing, and reissues
• Good communication skills (spoken & written English)
• Ability to handle high call volumes and multitask
• Comfortable with rotational & night shifts

Preferred Profile

• Experience with US, UK, or Canada markets
• Knowledge of consolidator and net fares