Senior Telesales Officer

AIQ Edtech & Consulting; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

AIQ Edtech & Consulting in Chennai seeks a Senior Telesale Officer to drive new business through outbound calls, follow-ups, and relationship building. The role requires clear English communication, ability to meet sales targets, and comfort with CRM tools.

You will identify prospective customers, follow up diligently, coordinate with internal teams for onboarding, and nurture long-term client relationships to generate repeat business and referrals.

Qualifications

• 3 to 7 years of relevant sales or customer-facing experience.
• Strong communication and customer relationship skills.
• Ability to meet sales targets and deadlines.

Responsibilities

• Identify and develop prospective customers through calls and referrals.
• Follow up with prospects and customers to drive conversions.
• Achieve monthly and quarterly sales targets.
• Maintain customer records and sales pipeline using CRM.
• Explain services and provide suitable solutions.
• Coordinate with internal teams for onboarding and service delivery.
• Build and maintain relationships for repeat business and referrals.

Skills

English comms

Hindi handy

Follow-up

Sales targets

CRM proficiency

Negotiation

Self-motivated

Positive attitude

Tools

CRM software

Job description

Job Description - Senior Telesale Officer

We are looking for a dynamic and result-oriented professional with strong communication and customer relationship skills to join our sales team. , following up with customers, achieving sales targets, and maintaining long-term client relationships.

Key Responsibilities

• Identify and develop prospective customers through calls, referrals, and customer interactions.
• Follow up with prospective and existing customers to ensure conversion and customer satisfaction
• Achieve monthly and quarterly sales targets
• Maintain accurate customer records and sales pipeline using CRM tools
• Explain /services effectively and provide suitable solutions to customers
• Coordinate with internal teams for smooth customer onboarding and service delivery
• Build and maintain strong relationships with clients for repeat business and referrals

Required Skills

• Excellent communication skills in English
• Ability to communicate in Hindi will be an added advantage
• Strong customer follow-up and relationship management skills
• Ability to work under sales targets and deadlines
• Good knowledge and hands-on experience with CRM software
• Strong negotiation and convincing skills
• Self-motivated with a positive attitude

Preferred Industry

Experience Candidates with experience in any of the following industries will be preferred:

• Product Sales
• Banking (Personal Loans / Home Loans)
• Real Estate Sales
• Service Industry
• Student Counsellor / Career Counsellor roles

Experience Required

Minimum 3 to 7 years of relevant experience in sales or customer-facing roles