Senior Telecaller – Admissions And Counselling

DrGenius Academy; Alwar; Hybrid; INR 240,000 - 360,000; Full time

Job summary

DrGenius Academy in Alwar is seeking a Senior Telecaller – Admissions and Counselling for a full-time hybrid role. You will handle inbound and outbound calls, share information about courses and admissions, and guide learners through enrollment with a professional approach.

You will counsel students and parents, maintain CRM records, follow up on inquiries, and help meet admission targets while coordinating with academic and operations teams to support campaigns.

Qualifications

• Strong communication and interpersonal skills with clear spoken English/Hindi.
• Counselling and customer service skills with ability to understand learner needs and guide course choice.
• Sales and admissions skills including lead follow-up and working toward enrollment targets.
• Basic computer and CRM skills, comfortable with office tools, call tracking systems, and online education platforms.
• Organizational and time-management skills to handle multiple inquiries and meet daily/weekly goals.
• Prior telecalling/admissions experience in edtech or coaching is beneficial.
• Bachelor’s degree in any discipline preferred; hybrid work from Alwar.

Responsibilities

• Handle inbound and outbound calls to prospective learners, providing accurate information on courses, fees, and admissions.
• Counsel students and parents on suitable programs and guide them through enrollment.
• Maintain detailed records in CRM and other tracking tools; follow up on inquiries and leads.
• Meet admission targets and coordinate with academic and operations teams to support campaigns.
• Address queries professionally and provide feedback to management on recurring issues.

Skills

Communication

Counselling

Sales & admissions

CRM skills

Organization

Telecalling exp

Education sector exp

Education

Bachelor's degree

Tools

CRM software

Job description

Company Description

DrGenius Academy is a leading online education provider founded in 2017, focused on transforming traditional learning into accessible, engaging digital experiences. The academy designs high-quality, interactive, and personalized courses for modern learners across a wide range of subjects, from professional development to civil services enrichment. Programs are created and delivered by industry experts and supported by cutting-edge technology, including interactive tools and immersive virtual platforms. Learners benefit from flexible, self-paced study options and a strong community network that encourages collaboration and lifelong learning. DrGenius Academy is dedicated to making quality education available to diverse learners worldwide and supporting them in achieving their academic and career goals.

Role Description

The Senior Telecaller – Admissions and Counselling role is a full-time hybrid position based in Alwar, with some work-from-home flexibility. This role involves handling inbound and outbound calls to prospective learners, providing accurate information about courses, fees, and admission procedures, and guiding them through the enrollment process. The Senior Telecaller will counsel students and parents on suitable programs, assess their needs and goals, and maintain detailed records of interactions in the CRM or other tracking tools. Daily responsibilities include following up on inquiries and leads, meeting admission targets, coordinating with academic and operations teams, and supporting online and offline admission campaigns. The role also requires addressing queries professionally, ensuring a positive experience for every prospective learner, and providing feedback to management on recurring issues and opportunities for improvement.

Qualifications

• Candidates should possess strong communication and interpersonal skills, including clear spoken English/Hindi, active listening, and a professional phone manner.
• Candidates should possess counselling and customer service skills, with the ability to understand learner needs, build trust, and offer appropriate course and career guidance.
• Candidates should possess sales and admissions skills, including lead follow-up, persuasion, objection handling, and working toward defined enrollment targets.
• Candidates should possess basic computer and CRM skills, with comfort using office productivity tools, call tracking systems, and online education platforms.
• Candidates should possess organizational and time-management skills to handle multiple inquiries, maintain accurate records, and meet daily and weekly goals.
• Previous experience in telecalling, admissions, counselling, or education services is highly beneficial, preferably in an edtech or coaching institute environment.
• A minimum of a bachelor’s degree in any discipline is preferred, along with a strong interest in education and learner success.
• Ability to work in a hybrid setup from Alwar, adapt to changing processes, and collaborate effectively with cross-functional teams.