Academic Counsellor – Admissions

Dayananda Sagar University; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Dayananda Sagar University in Bengaluru is seeking a proactive Academic Counsellor to manage student inquiries and drive online admissions through outbound and inbound calling. You will guide prospective students, explain courses and eligibility, and aim to convert interest into admissions while recording interactions in the CRM and meeting calling targets.

This role requires strong communication skills and the ability to work with parents, coordinating with internal teams to ensure smooth

Qualifications

• Bachelor’s degree in any discipline (education or management preferred).
• 1–3 years in academic counselling, telesales, or admissions; freshers with strong communication can apply.
• Excellent verbal communication skills; English plus regional language preferred.
• Good persuasion and negotiation abilities.
• Comfortable with calling targets in a performance-driven environment.
• Basic knowledge of CRM tools and MS Office.

Responsibilities

• Handle inbound and outbound calls to prospective students regarding online programs.
• Provide detailed information about courses, eligibility, fees, and career prospects.
• Understand student requirements and recommend online PG and UG programs.
• Follow up with leads to convert inquiries into admissions.
• Maintain accurate CRM records of interactions.
• Meet daily/weekly/monthly calling and admission targets.
• Coordinate with internal teams for smooth admission processing.
• Build relationships with students and parents to foster trust and conversion.

Skills

Verbal communication

Persuasion & negotiation

Target-driven

Relationship-building

Education

Bachelor's degree

Tools

CRM tools

MS Office

Job description

Job Title: Academic Counsellor – Admissions

We are looking for a proactive and result-oriented Academic Counsellor to manage student inquiries and drive online admissions through outbound and inbound calling. The role involves guiding prospective students, understanding their educational needs, and helping them choose the right course or program.

Key Responsibilities:

• Handle inbound and outbound calls to prospective students regarding online programs.
• Provide detailed information about courses, curriculum, eligibility, fees, and career prospects.
• Understand student requirements and recommend online PG and UG programs.
• Follow up with leads regularly and convert inquiries into admissions.
• Maintain accurate records of interactions in CRM systems.
• Meet daily/weekly/monthly calling and admission targets.
• Coordinate with internal teams for smooth admission processing.
• Build strong relationships with students and parents for trust and conversion.

Required Skills & Qualifications:

• Bachelor’s degree (any discipline; education or management preferred).
• 1–3 years of experience in academic counselling, telesales, or admissions (freshers with strong communication skills can also apply).
• Excellent verbal communication skills (English + regional language preferred).
• Strong persuasion and negotiation abilities.
• Comfortable with calling targets and performance-driven environment.
• Basic knowledge of CRM tools and MS Office.