Senior Technical Process Executive

Infosys Limited; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Infosys BPM Limited in Bengaluru seeks a Senior Technical Process Executive to handle inbound calls and chats, identify sales opportunities, and guide customers through next steps. The role requires promoting Microsoft hardware/software benefits, addressing objections, and building credibility.

You will schedule follow-ups, capture customer and business feedback, and work in a 24/7 shift environment with flexible night shifts. 2–4 years of prior tele-sales or pre-sales experience is preferred.

Qualifications

• 2–4 years of sales or pre-sales/tele-sales experience.
• Graduate degree required.
• Excellent English and local language communication; typing ~55 WPM.

Responsibilities

• Handle inbound phone and chat interactions confidently and collaboratively.
• Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
• Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
• Schedule follow-ups based on purchase intent and agree clear next steps with customers.
• Capture Voice of Customer and Voice of Business feedback for continuous improvement.

Skills

Sales orientation

Tele-sales experience

Verbal communication

Written communication

Typing 55 WPM

CRM software familiarity

Microsoft products knowledge

Education

Graduate

Tools

CRM software

Microsoft products

Job description

BANGALORE, Infosys BPM Limited Senior Technical Process Executive

Job ID/Reference Code PROGEN-EXTERNAL-251707

Work Experience 1 - 4 Years

Job Title Senior Technical Process Executive

Educational Requirements

Graduate

Service Line

BPO Service Line

Responsibilities

• Handle inbound phone and chat interactions confidently and collaboratively.
• Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
• Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
• Schedule follow-ups based on purchase intent and agree clear next steps with customers.
• Capture Voice of Customer and Voice of Business feedback for continuous improvement.

Additional Responsibilities:

Total Exp - 2-4 YearsEducation - Any GraduateLocation - Bangalore/HyderabadShifts - Night Shifts (24/7 - Flexible shifts)

Technical and Professional Requirements:

• Proven sales orientation, ideally with at least two years of Pre-sales or Tele-sales experience.
• Experience with consumer customers preferred, with 3C product experience an advantage.
• Native or near-native proficiency in the supported language and strong market cultural awareness.
• Strong verbal and written communication skills, including typing proficiency of approximately 55 WPM in English or equivalent local language.
• Good understanding of applications, CRM/sales tools, Microsoft products, hardware solutions, and primary competitors.