Process Specialist

Infosys Limited; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Infosys BPM Limited in Pune is seeking a Process Specialist with 2–4 years of experience to drive daily SLA adherence, meet KPIs, and contribute as a team player.

You will work with MS Excel, Word and PowerPoint, perform reconciliation, and apply strong analytical and communication skills while demonstrating independence in a fast-paced BPO environment.

Qualifications

• Graduate with 2–4 years of experience in BPO or related field.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently.

Responsibilities

• Daily SLA adherence.
• Meeting individual KPI/KRA targets.
• Team player and collaborative contributor.

Skills

Analytical skills

Verbal communication

Written communication

Teamwork

Independent work

Microsoft Excel

Education

Graduate

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

PUNE , Infosys BPM Limited Process Specialist

Job ID/Reference Code PROGEN-EXTERNAL-254245

Work Experience 2 - 4 Years

Job Title Process Specialist

Educational Requirements

Graduate

Service Line

BPO Service Line

Responsibilities

• 1. Daily SLA adherence
• 2. Meeting individual KPI/KRA's
• 3. Team player

Additional Responsibilities:

• - Excellent Analytical and problem-solving skills
• - Excellent Verbal and Written Communication Skills
• - Demonstrated ability to work independently

Technical and Professional Requirements:

• - Proficiency with Microsoft Excel, Word, PowerPoint.
• - Excellent Reconciliation and time management skills
• - Understanding of Institutional recordkeeping systems
• - Good knowledge of Investment Services industry

Preferred Skills:

• Insurance->US Retirement with 401(K)
• -Vangaurd