Senior Process Executive

Infosys Limited; Pune District; On-site; INR 350,000 - 500,000; Full time

Job summary

Infosys BPM Limited in Pune seeks a Senior Process Executive to manage daily SLA adherence and KPI/KRA delivery within a dynamic BPO environment.

The role requires graduate candidates, comfort with US Retirement Services knowledge, and flexibility to work in 24x7 night shifts; strong communication and data entry skills preferred. You will collaborate with cross-functional teams, maintain accurate records, and support reconciliation and reporting using Excel, Word and PowerPoint.

Qualifications

• Graduate
• Experience in US Retirement Services
• Proficient with basic computer knowledge
• Willing to work in 24x7 environments (night shifts)

Responsibilities

• Daily SLA adherence
• Meeting individual KPI/KRA's
• Team player

Skills

Team player

KPI/KRA tracking

Multi-tasking

Education

Graduate

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

PUNE , Infosys BPM Limited Senior Process Executive

Job ID/Reference Code PROGEN-EXTERNAL-254271

Work Experience 1 - 3 Years

Job Title Senior Process Executive

Educational Requirements

Graduate

Service Line

BPO Service Line

Responsibilities

• Daily SLA adherence
• Meeting individual KPI/KRA's
• Team player

Additional Responsibilities

• Experience in US Retirement Services
• 401(k) Insurance industryCandidate needs to have 15 years of full-time education
• Proficient with basic computer knowledge
• Candidate should be flexible to work in 24*7 environments, comfortable to work in night shifts (Rotational)
• Excellent verbal, written communication, interpretation and active listening skillsAbility to quickly and efficiently assimilate process knowledge
• Effective probing & analyzing skills and capable of doing a multi-tasking of voice & data entry
• Should be able to operate in work from office environment.

Technical and Professional Requirements

• Proficiency with Microsoft Excel, Word, PowerPoint.
• Excellent Reconciliation and time management skills
• Understanding of Institutional recordkeeping systems
• Good knowledge of Investment Services industry

Preferred Skills

• Insurance->US Retirement with 401(K)
• Vangaurd