Process Lead

Infosys Limited; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Infosys BPM Limited seeks a Process Lead for Facilities Maintenance in Bengaluru. You will monitor energy usage, maintain BMS systems, manage ticket workflows, and coordinate with vendors to ensure SLA compliance.

The role requires strong analytical skills, project ownership, and communication abilities in English. The ideal candidate has experience in ecommerce/retail facilities operations and can work US shifts, with 3–6 years in the field and a Bachelor’s degree or higher in a related

Qualifications

• Bachelor’s degree or higher in a relevant field is required.
• 5-7 years total work experience with facilities operations preferred.
• Experience in Ecommerce or Retail space and knowledge of facilities systems is desirable.

Responsibilities

• Monitor energy consumption and performance.
• Manage maintenance ticket workflow.
• Track SLAs and maintenance metrics.
• Coordinate maintenance execution and vendors.
• Maintain BMS systems and conduct audits.
• Track inventory and parts usage.
• Expected to work in US shifts.
• Demonstrated ability to own and run projects independently.
• Knowledge of retail, fraud prevention, loss prevention and detection.
• Strong communication skills and excellent English proficiency for customer contact via calls, SMS, chats and emails.

Skills

Excel

PowerPoint

Vendor coordination

Root cause analysis

Communication skills

Education

Bachelor’s degree or higher in Engineering/ Statistics / Mathematics / Economics / Operations Management / Computer Science/ Business Management / Commerce

Tools

Excel

PowerPoint

Job description

BANGALORE, Infosys BPM Limited Process Lead

Job ID/Reference Code PROGEN-EXTERNAL-253947

Work Experience 4 - 7 Years

Job Title Process Lead

Educational Requirements

Bachelor of Arts

Service Line

BPO Service Line

Responsibilities

• Job Description – Facilities Maintenance Analyst – IndiaArea of Responsibility: Facilities Maintenance (RETAIL)
• Monitor energy consumption and performance
• Manage maintenance ticket workflow
• Track SLAs and maintenance metrics
• Coordinate maintenance execution and vendors
• Maintain BMS systems and conduct audits
• Track inventory and parts usage
• Expected to work in US shifts
• Experience: 3–6 years in facilities operations
• Should have delivered business value projects facilities space
• Demonstrated experience in owning and running projects independently
• Knowledge of retail/ fraud prevention/ loss prevention and detection
• 5-7 years of total work experience. The experience should include:
• 3 + years of experience in preferably Ecommerce or Retail industry
• Facilities systems knowledge
• Knowledge of Vendor coordination, Reporting & analytics
• Strong case management experience and attention to detail
• Expert in Documentation and compliance
• Leverage data to identify opportunity areas. Ability to effectively communicate the business problem, solutions, and results through dashboards
• Proficient in Excel, PowerPoint
• Advanced skills in Deep dive and Root cause analysis
• Strong communication skills
• Excellent oral and verbal skills in English to contact customers via. calls, SMS, chats, and emails
• Ability to work with stakeholders and bring a project to completion
• Qualification: Bachelor’s degree or higher in Engineering/ Statistics / Mathematics / Economics / Operations Management / Computer Science/ Business Management / Commerce

Preferred Skills

Capital Market->Capital Market Operations