Senior Style Associate -Viman Nagar Pune

kushals.com; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

kushals.com in Pune is seeking a Senior Style Associate to lead customer experiences, drive sales, and maintain store operations with a service-driven mindset.

You will build relationships, upsell higher-value products, manage inventory with SOPs, train team members, and ensure accuracy in cash handling. This role emphasizes accountability, adaptability, and ethical retail practices.

Qualifications

• Must have retail experience with a proven sales track record.
• Strong customer service and relationship-building skills.
• Ability to mentor team members and train new hires.
• Experience handling cash transactions and inventory management.
• Proficiency in POS systems and MS Office.
• Knowledge of visual merchandising principles and store presentation.

Responsibilities

• Build and maintain strong customer relationships by understanding preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Skills

Customer relationships

Sales targets

Upselling

Cross-selling

Inventory management

POS systems

MS Office

Visual merchandising

Team mentoring

Education

HSC or higher

Tools

POS systems

Microsoft Office

Job description

F-52, 1st Floor, Phoenix Marketcity, Mall, Viman Nagar Rd, Clover Park, Viman Nagar, Pune, Maharashtra 411014, India

• State/Province Pune
• Country India

Job Description

Job Title : Senior Style Associate

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts