Senior Style Associate - Kathrigupe- Bangalore

kushals.com; India; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

kushals.com in India is seeking a Senior Style Associate to lead customer experiences, drive sales, and maintain store operations with a customer-centric approach.

You will build relationships, upsell higher-value products, and ensure accurate inventory and cashier processes while mentoring teammates and adapting to shifting store needs. You will train and guide junior staff, uphold visual merchandising standards, and contribute to a positive shopping environment.

Qualifications

• Min HSC or 2 years retail experience.
• Ages 20–35 years.
• Basic computer skills and MS Office.
• Proven track record of exceeding sales targets.
• Experience in providing exceptional customer service and building strong relationships.
• Experience in mentoring team members.
• Experience handling cash transactions and inventory management.
• Proficient in POS systems.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.

Responsabilités

• Build and maintain strong customer relationships by understanding preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
• Adapt to changing customer needs and share product insights with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.
• Utilize analytical thinking to make sound operational decisions.
• Store Operations Excellence: Monitor inventory levels and prevent shrinkage.
• Assist in managing inventory processes, including replenishment, stock takes, and turnover tracking.
• Ensure accurate inventory records and adhere to SOPs.
• Follow company policies and escalate bottlenecks.
• Lead by example in accountability and ethical practices.
• Assist in training and mentoring新 staff and existing team members.

Connaissances

Customer service

Sales targets

Upselling

Cross-selling

Negotiation

Communication

Adaptability

Team mentoring

Inventory management

Formation

HSC / 12th or Diploma

Graduation (any field)

Outils

POS systems

Microsoft Office

Description du poste

• Country India

Job Description

Job Title : Senior Style Associate

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
• Flexibility and Change Management: Adapt to changing customer needs and share product and customer insight with the team.
• Flexibility and Change Management: Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Flexibility and Change Management: Show learning agility by quickly adopting new processes or strategies to improve sales and service.
• Decision-Making: Utilize analytical thinking to make sound operational decisions.
• Store Operations Excellence: Prevent shrinkage by closely monitoring inventory levels and.
• Store Operations Excellence: Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Store Operations Excellence: Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Store Operations Excellence: Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Store Operations Excellence: Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Store Operations Excellence: Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Store Operations Excellence: Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.