Senior Style Associate - Vijaypura

kushals.com; Bijapur District; On-site; INR 180,000 - 300,000; Full time

Job summary

Kushals.com in Bijapur District, Chhattisgarh, invites applications for Senior Style Associate to lead by example, delivering exceptional customer experiences and driving store sales with a customer-focused mindset. You will oversee daily operations and mentor the team to uphold service standards.

The role requires 2 years retail experience, strong communication, and proficiency with POS systems. You will help with visual merchandising, handle cash transactions, and ensure inventory accuracy

Qualifications

• Min HSC or Graduate with 2 years of retail experience.
• Ability to handle cash transactions and operate POS systems.
• Strong customer service orientation with proven sales track record.

Responsibilities

• Build and maintain strong customer relationships and meet sales targets.
• Manage store operations in the absence of the Store Manager.
• Monitor inventory to prevent shrinkage and ensure stock accuracy.
• Lead by example, train and mentor team members on products and services.

Skills

Customer focus

Negotiation

Problem solving

Learning agility

Analytical thinking

Cash handling

POS systems

Visual merchandising

Presentation

Flexibility

Education

HSC/Graduate with 2 years retail experience

Tools

POS systems

Microsoft Office

Job description

The Senior Style Associateleads by example, delivering exceptional customer experiences, driving sales,and ensuring operational excellence with a customer-focused mindset andadaptability.

KeyResponsibilities

Customer Focus

• Build and maintain strong customer relationships byunderstanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customerfeedback to improve products and services while addressing any concernspromptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customerneeds and offering relevant products and services.
• Focus on selling higher-value products to increase theaverage transaction value.
• Use upselling and cross-selling techniques to enhancecustomer engagement and meet sales targets.
• Demonstratenegotiation and objection-handling to convert prospects into loyal customers.

Flexibility andChange Management

• Adapt to changing customer needs and share product andcustomer insight with the team.
• Demonstrate problem-solving skills to address challengesand manage resistance effectively.
• Show learningagility by quickly adopting new processes or strategies to improve sales andservice.

Decision-Making

• Utilize analytical thinking to make sound operationaldecisions.
• Independently managestore operations in the absence of the Store Manager, ensuring smoothfunctioning.

Store OperationsExcellence

• Prevent shrinkage by closely monitoring inventory levelsand minimizing discrepancies.
• Assist the Store manager in managing inventory processes,including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere tooperational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforcestore standard operating procedures (SOPs). Escalate any identifiedbottlenecks.
• Take charge of situations requiring immediate attention,including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance,and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve theirunderstanding of products and services.

CandidateRequirement

• Min HSC 2 years of retail experience/Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targetsconsistently
• Experience in providing exceptional customerservice and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions andinventory management
• Proficient in POS systems and other relevant retailtechnologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts