Senior Style Associate - PUN - SOLITAIRE BUSINESS HUB

kushals.com; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

kushals.com is searching for a Senior Style Associate to enhance customer experiences and drive sales in Pune, Maharashtra. The candidate will manage store operations and lead by example in customer service.

Ideal candidates will have 2 years of retail experience, strong sales skills, and a passion for customer service. The role requires adaptability and a proactive approach to problem-solving.

Join us to be part of a dynamic team in a vibrant retail environment!

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Qualifications

• 2 years of retail experience or graduates with 2 years in retail.
• Must be between 20 and 35 years old.
• Proven track record of exceeding sales targets.
• Experience in handling cash transactions and inventory management.

Responsibilities

• Build and maintain strong customer relationships.
• Achieve store sales targets using upselling techniques.
• Adapt to changing customer needs and share insights.
• Manage store operations in absence of the Store Manager.

Skills

Customer service expertise

Sales proficiency

Team mentoring

Basic computer skills

Knowledge of visual merchandising

Education

Minimum HSC or equivalent

Tools

POS systems

Microsoft Office

Job description

North Main Rd, Lane Number 5, opp. HDFC Bank, near Pride Super Market, Koregaon Park, Pune, Maharashtra 411001, India | Posted on 06/11/2026

• State/Province Maharashtra
• Country India

Job Title

Senior Style Associate

Reports To

Store Manager

Role Summary

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Customer Focus: Build and maintain strong customer relationships by understanding preferences and providing tailored solutions; address issues professionally and ensure customer needs are met; gather customer feedback to improve products and services while addressing any concerns promptly.
• Sales Achievement: Responsible for achieving store sales targets; drive solution-based sales by understanding customer needs and offering relevant products and services; focus on selling higher-value products to increase the average transaction value; use upselling and cross-selling techniques to enhance customer engagement and meet sales targets; demonstrate negotiation and objection-handling to convert prospects into loyal customers.
• Flexibility and Change Management: Adapt to changing customer needs and share product and customer insight with the team; demonstrate problem-solving skills to address challenges and manage resistance effectively; show learning agility by quickly adopting new processes or strategies to improve sales and service.
• Decision-Making: Utilize analytical thinking to make sound operational decisions; independently manage store operations in the absence of the Store Manager.
• Store Operations Excellence: Prevent shrinkage by closely monitoring inventory levels; assist the Store Manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover; ensure accurate inventory records and adhere to operational guidelines to maintain efficiency; follow company policies, work processes, and enforce SOPs; take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions; lead by example in fostering accountability, goal-driven performance, and ethical practices within the team; assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Minimum HSC 2 years of retail experience / Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.