Senior Style Associate - Sea woods - Mumbai

Kushals Fashion Jewellery; Maharashtra; Vor Ort; INR 240.000 - 420.000; Vollzeit

Zusammenfassung

Kushals Fashion Jewellery in Maharashtra is seeking a Senior Style Associate to lead customer experiences, drive sales, and ensure smooth store operations with agility and a customer-first mindset. You will build lasting relationships, achieve sales targets, mentor team members, manage cash and inventory, and uphold SOPs while representing the brand with grooming and presentation excellence.

This role requires 20–35 years old, min HSC or graduate with two years in retail.

Qualifikationen

• 2 years of retail experience or graduates with 2 years in retail.
• Minimum age 20 and maximum 35 years.
• Basic computer skills and Microsoft Office proficiency.
• Proven track record of exceeding sales targets.
• Experience in providing exceptional customer service and building relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility to work varied shifts.

Aufgaben

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing concerns promptly.
• Achieve store sales targets and drive solution-based sales.
• Upsell and cross-sell to increase average transaction value.
• Lead by example, ensuring accountability and ethical practices.
• Mentor and train new and existing team members to improve product and service knowledge.
• Manage store operations in the absence of the Store Manager, including cash handling and inventory processes.
• Support inventory replenishment, stock takes, and product turnover tracking.
• Enforce SOPs and escalate bottlenecks to improve efficiency.

Kenntnisse

Retail sales

Customer service

Leadership

Mentoring

Communication

Presentation

Adaptability

Team training

Ausbildung

HSC or higher / Graduate with retail experience

Tools

POS systems

Microsoft Office

Jobbeschreibung

Job Description

Job Title: Senior Style Associate

Department: Retail Stores

Reports To: Store Manager

Role Summary: The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts.