Senior Style Associate -CHN - NEXUS VIJAYA MALL

Kushals Fashion Jewellery; Chennai District; On-site; INR 250,000 - 380,000; Full time

Job summary

Kushals Fashion Jewellery in Chennai district seeks a Senior Style Associate to enhance customer experience and drive store performance. You will lead by example, manage daily operations, and mentor staff to deliver premium service. The role demands adaptability, strong communication, and a passion for fashion retail.

The candidate should be able to handle cash, inventory, and POS systems, while maintaining high grooming and presentation standards. Shift flexibility is required.

Qualifications

• Minimum HSC; two years of retail experience or graduate with two years in retail.
• Must be above 20 and below 35 years of age.
• Proficient in basic computer skills and Microsoft Office.
• Proven track record of consistently exceeding sales targets.
• Experience in providing exceptional customer service and building strong relationships.
• Experience in mentoring team members.
• Experience handling cash transactions and inventory management.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility to work varied shifts.

Responsibilities

• Lead customer-focused service to deliver exceptional experiences and drive sales.
• Achieve store sales targets and promote higher-value products.
• Upsell and cross-sell to increase average transaction value.
• Adapt to changing customer needs and share insights with the team.
• Make sound operational decisions and manage store operations in the Store Manager's absence.
• Monitor inventory to prevent shrinkage and support replenishment and stock takes.
• Enforce SOPs, policies and procedures and escalate bottlenecks.
• Lead, train and mentor team members to improve product knowledge and service.

Skills

Customer focus

Sales mastery

Flexibility

Decision making

Store operations

Leadership

Education

High School Diploma or equivalent

Graduate

Tools

POS systems

Microsoft Office

Job description

Job Description

Job Title : Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Customer Focus
  • Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
  • Address issues professionally and ensure customer needs are met.
  • Gather customer feedback to improve products and services while addressing any concerns promptly.
• Sales Mastery
  • Responsible for achieving store sales targets.
  • Drive solution-based sales by understanding customer needs and offering relevant products and services.
  • Focus on selling higher-value products to increase the average transaction value.
  • Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
  • Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
• Flexibility and Change Management
  • Adapt to changing customer needs and share product and customer insight with the team.
  • Demonstrate problem-solving skills to address challenges and manage resistance effectively.
  • Show learning agility by quickly adopting new processes or strategies to improve sales and service.
• Decision-Making
  • Utilize analytical thinking to make sound operational decisions.
  • Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.
• Store Operations Excellence
  • Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
  • Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
  • Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
  • Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Leadership Excellence
  • Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
  • Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
  • Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologiesKnowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts