Senior Style Associate - Kurla - Mumbai

Kushals Fashion Jewellery; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Kushals Fashion Jewellery in Mumbai is seeking a Senior Style Associate to lead customer-focused sales, deliver exceptional service, and maintain store operations. You will build lasting relationships, drive revenue, and mentor junior staff in a dynamic retail environment.

The role requires a proactive individual with strong communication, basic computer skills, and willingness to adapt to shift changes while maintaining presentation standards.

Qualifications

• Minimum HSC with 2 years retail experience.
• Ages 20-35 and customer-focused mindset.
• Proficient in POS and retail tech.
• Proven sales record and customer service.
• Mentoring team members.

Responsibilities

• Build and maintain strong customer relationships and tailor solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services.
• Achieve store sales targets and drive upsell/cross-sell.
• Assist in inventory management and stock control.
• Train and mentor new team members.
• Lead in absence of Store Manager and ensure smooth operations.

Skills

Customer service

Sales targets

Mentoring

Cash handling

POS systems

Inventory control

Visual merchandising

Communication

Education

High School Diploma or equivalent

Graduate with retail experience

Tools

POS systems

Microsoft Office

Job description

Job Description

Job Title: Senior Style Associate

Department: Retail Stores

Reports To: Store Manager

Role Summary: The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts.