Senior Style Associate - TRV - LULU Mall

kushals.com; Thiruvananthapuram; On-site; INR 300,000 - 400,000; Full time

Job summary

kushals.com is looking for a Senior Style Associate for their location in Thiruvananthapuram. This role involves leading customer interactions and driving sales by providing tailored solutions to enhance the customer experience.

The ideal candidate will excel in building relationships with customers and possess strong sales techniques, allowing them to achieve store targets effectively. Responsibilities include managing inventory and ensuring operational excellence while fostering a cohesive team environment.

Qualifications

• Excellent interpersonal skills to build relationships with customers.
• Strong sales skills for upselling and cross-selling.
• Ability to adapt to changing customer needs.

Responsibilities

• Build and maintain strong customer relationships.
• Drive sales and achieve store targets.
• Adapt to customer feedback to improve services.
• Monitor inventory and prevent shrinkage.

Skills

Customer relationship management

Sales techniques

Problem-solving

Communication skills

Analytical thinking

Job description

Senior Style Associate - TRV - LULU Mall

Ground Floor, Lulu Mall, Akkulam Bridge, Anayara, Post, Thiruvananthapuram, Kerala 695029, India | Posted on 06/17/2026

• City Ground Floor, Lulu Mall, Akkulam Bridge, Anayara, Post, Thiruvananthapuram, Kerala 695029
• State/Province Kerala
• Country India

Job Description

Job Title: Senior Style Associate
Reports To: Store Manager
Role Summary: The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and