Senior Sales Associate - KCH - LULU Mall

kushals.com; Ernakulam; On-site; INR 279,000 - 390,600; Full time

Job summary

kushals.com is looking for a Senior Style Associate in Ernakulam, Kerala, who excels in delivering customer experiences and driving sales. This role involves mentoring team members and managing store operations strategically.

The ideal candidate should have a minimum of 2 years in retail or a graduate with relevant experience, possess excellent communication skills, and a solid understanding of visual merchandising to enhance sales.

Qualifications

• Minimum 2 years of retail experience or Graduates with 2 years experience in retail.
• Age between 20 and 35 years.
• Proven track record of exceeding sales targets.
• Experience in customer service and building relationships.

Responsibilities

• Deliver exceptional customer experiences and drive sales.
• Lead in store operations in absence of Store Manager.
• Monitor inventory levels to prevent shrinkage.
• Assist in managing inventory processes and staff training.

Skills

Customer relationship management

Sales target achievement

Problem-solving

Mentoring team members

Flexibility and adaptability

Visual merchandising

Education

HSC or equivalent

Graduate degree

Tools

Microsoft Office

POS systems

Job description

2nd Floor, LULU Mall Lulu Mall, NH 47, Entrance, Edappally, Kochi, Kerala 682024, India

Job Description

Job Title: Senior Style Associate

Reports To: Store Manager

Role Summary: The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer‑focused mindset and adaptability.

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution‑based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher‑value products to increase the average transaction value.
• Use upselling and cross‑selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection‐handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem‑solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision‑Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels.
• Assist the Store Manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal‑driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirements

• Minimum HSC 2 years of retail experience / Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.