Senior Style Associate - Lulu Mall - Kochi

Kushals Fashion Jewellery; Ernakulam; On-site; INR 250,000 - 450,000; Full time

Job summary

Kushals Fashion Jewellery in Kerala seeks a Senior Style Associate to lead customer experiences, drive sales, and ensure smooth store operations with a customer-first mindset.

You will build relationships, mentor team members, manage inventory, and uphold SOPs, while achieving sales targets through upselling and personalized service. Flexibility for varied shifts and a polished presentation are essential to thrive in a fast-paced retail environment.

Qualifications

• Min HSC or graduate with 2 years of retail experience.
• Age 20–35 years.
• Proven track record of exceeding sales targets.

Responsibilities

• Build and maintain strong customer relationships with tailored solutions.
• Achieve store sales targets and drive upselling and cross-selling.
• Adapt to changing customer needs and share insights with the team.
• Make operational decisions and manage store activities in the absence of the Store Manager.
• Monitor inventory, prevent shrinkage, and follow SOPs.
• Mentor and train team members to enhance product knowledge and service.

Skills

Retail experience

Customer service

Mentoring

Cash handling

POS systems

Inventory management

Visual merchandising

Basic computer skills

Shift flexibility

Education

High School Certificate (HSC)

Graduate with 2 years retail experience

Job description

Job Title

Senior Style Associate

Department

Retail Stores

Reports To

Store Manager

Role Summary

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts