Senior Style Associate - Phoenix Mall - Velachery

kushals.com; Chennai District; On-site; INR 250,000 - 380,000; Full time

Job summary

kushals.com is seeking a Senior Style Associate for Phoenix Mall, Velachery, Chennai. The role focuses on delivering exceptional customer experiences, driving sales, and maintaining operational excellence within a busy retail environment.

The candidate will engage customers, upsell higher-value products, and participate in inventory and store processes to support seamless store operations.

Qualifications

• Min HSC with 2 years of retail experience or graduates with 2 years of retail experience.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets.
• Experience in handling cash transactions and inventory management.

Responsibilities

• Build and maintain strong customer relationships by understanding preferences and providing tailored solutions.
• Achieve store sales targets and drive solution-based sales.
• Assist in inventory processes including replenishment, stock takes, and turnover tracking.
• Lead by example, train and mentor new and existing team members.
• Ensure SOPs and company policies are followed and escalate bottlenecks.

Skills

Retail experience

Customer service

Cash handling

POS systems

Office basics

Education

HSC or higher

Graduate

Tools

POS systems

Job description

Senior Style Associate - Phoenix Mall - Velachery

S5, 2nd Floor, Phoenix Market City, Velachery Main Rd, Indira Gandhi Nagar, Velachery, Chennai, Greater Chennai, Tamil N, India | Posted on 09/17/2026

• City S5, 2nd Floor, Phoenix Market City, Velachery Main Rd, Indira Gandhi Nagar, Velachery, Chennai, Greater Chennai, Tamil N
• State/Province tamilnadu
• Country India

Job Description

Job Title : Senior Style Associate

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts