Senior Style Associate - Lulu Mall - Kochi

kushals.com; Ernakulam; On-site; INR 250,000 - 450,000; Full time

Job summary

Lulu Mall in Kochi is seeking a Senior Style Associate to lead by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset. The role reports to the Store Manager and requires hands-on leadership in a fast-paced retail environment.

You will build strong customer relationships, address issues professionally, mentor team members, manage cash and inventory, and push solution-based selling.

Qualifications

• Min HSC and 2 years retail experience.
• Graduates with 2 years of experience in retail can apply.

Responsibilities

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.

Skills

Sales targets

Customer service

POS systems

Inventory management

Visual merchandising

Team mentoring

Cash handling

Microsoft Office

Retail software

Flexibility

Education

HSC

Tools

POS systems

Microsoft Office

Job description

Senior Style Associate - Lulu Mall - Kochi

2nd Floor, LULU Mall Lulu Mall, NH 47, Entrance, Edappally, Kochi, Keralam 682024, India | Posted on 11/05/2026

• City 2nd Floor, LULU Mall Lulu Mall, NH 47, Entrance, Edappally, Kochi, Keralam 682024
• State/Province Kerala
• Country India

Job Description

Job Title : Senior Style Associate

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store manager.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels.
• Assist the Store manager in managing inventory processes including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts